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Process Management Training

The SETC certified Business Process Reengineering course covers every aspect or the art and science of business process reengineering. The course begins by providing a clear and precise definition of a process: what it is and what it is not. This is followed by an in depth discussion of the business process reengineering process including identification of requirements, identification of current and future states as well as business process modeling languages and tools. A detailed discussion of the concepts of performance measurement, process design and modeling and governance is also included. Custom training course titled Business Analysis in Practice: Reengineering Processes from Definition to Implementation that will allow you to hone your professional skills.

Oct 24 to Oct 27, 2017$2,775/person Jan 23 to Jan 26, 2018$2,775/person Feb 20 to Feb 23, 2018$2,775/person Mar 20 to Mar 23, 2018$2,775/person
This SETC Certified course focuses on the technical discipline of implementing an IT service management model based on a shared services approach. Beginning with the art and science of enterprise architecture, the course navigates through a complex maze of theoretical and practical concepts including business case development, requirements management, process engineering, measurements and metrics, risk analysis and governance. The course concludes with a thorough discussion of the cultural and organizational factors that either facilitate or impede organizational change. A complete discussion related mitigation factors is also included. The course concludes with 2 exciting learning activities: a full simulation of a shared services working model and a working group which focuses on real work transition planning from a process approach. Custom training course titled Implementing an IT Shared Services Model in the Government of Canada: Designing and Managing the Transition that will allow you to hone your professional skills.

Jan 8 to Jan 12, 2018$2,500/person Feb 5 to Feb 9, 2018$2,500/person Mar 5 to Mar 9, 2018$2,500/person
Custom training course titled Implementing Business Processes for Performance and Predictability that will allow you to hone your professional skills.

Jan 15 to Jan 16, 2018$1,150/person Feb 12 to Feb 13, 2018$1,150/person Mar 12 to Mar 13, 2018$1,150/person
This SETC certified workshop will discuss ITIL operational processes from a practical implementation perspective. Agile IT organizations require efficient and predictable operational processes to support their business strategies and outcomes. This workshop will discuss the principles and practice of good operational processes. Come see how operational processes can become the foundation of your business and IT success. ITIL is a registered trademark of the Cabinet Office in the UK and other countries. Custom training course titled Intermediate ITIL®: Mastering Operational Processes that will allow you to hone your professional skills.

Jan 29 to Feb 2, 2018$2,500/person Feb 26 to Mar 2, 2018$2,500/person Mar 26 to Mar 30, 2018$2,500/person
The SETC certified Business Process Reengineering course covers every aspect or the art and science of business process reengineering. The course begins by providing a clear and precise definition of a process: what it is and what it is not. This is followed by an in depth discussion of the business process reengineering process including identification of requirements, identification of current and future states as well as business process modeling languages and tools. A detailed discussion of the concepts of performance measurement, process design and modeling and governance is also included. Custom training course titled The Art and Science of Professional Process Reengineering that will allow you to hone your professional skills.

Jan 17 to Jan 19, 2018$2,250/person Feb 14 to Feb 16, 2018$2,250/person Mar 14 to Mar 16, 2018$2,250/person