The Art of Process: Applying Principles to Complex Organizations
(ARTPRO, Live Instructor-Led Training, 1 days)


Processes are the cornerstone of effective management. They allow organizations to standardize operational and strategic activities and, in doing so, provide a baseline for continued development and improvement of the organization. Through the word process is frequently used in the modern world, many organizations fail to implement processes as the science intends. This session provides participants with a concrete and practical definition of process. This provides participants with a good foundation to implement repeatable, measurable and controllable processes in their organization.

Dates and Pricing

Jan 29 to Jan 29, 2018$650/person Feb 26 to Feb 26, 2018$650/person Mar 26 to Mar 26, 2018$650/person


The Process as a Core Structure
Getting Excited about Processes
Processes in the Real World: Advantages and Disadvantages
What is and is not a Process
Primary Process Attributes
About the Separation of Process and People
About Roles and Responsibilities
Facilitating a Process Culture
Measuring and Monitoring Processes
About Change and Continual Service Improvement
The Process as seen in the Real World
The Complexity of Real World Processes
Understanding the Importance of Inputs, Triggers, Outputs and Outcomes
Understanding the Difference between a Process, an Activity and a Work Instruction
Designing the Process: Ensuring Focus on Outputs and Outcomes
Designing Process Interactions: Complex Processes
A Real World Example: Change Management in Practice