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The instructor appeared to be very knowledgeable with regard to all aspects of the course. He was quick to point out features which were new or had changed since previous versions, and called specific attention to information he thought was particularly relevant to us.
Comment from DND

1. Title

  • The Art of Process: Applying Principles to Complex Organizations (ARTPRO, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous experience in a professional business environment

3. Target Audience

  • Business and IT professionals who want to improve organizational effectiveness and efficiency

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: The Process as a Core Structure

Topic 1: Getting Excited about Processes

Topic 2: Processes in the Real World: Advantages and Disadvantages

Topic 3: What is and is not a Process

Topic 4: Primary Process Attributes

Topic 5: About the Separation of Process and People

Topic 6: About Roles and Responsibilities

Topic 7: Facilitating a Process Culture

Topic 8: Measuring and Monitoring Processes

Topic 9: About Change and Continual Service Improvement

Module 2: The Process as seen in the Real World

Topic 1: The Complexity of Real World Processes

Topic 2: Understanding the Importance of Inputs, Triggers, Outputs and Outcomes

Topic 3: Understanding the Difference between a Process, an Activity and a Work Instruction

Topic 4: Designing the Process: Ensuring Focus on Outputs and Outcomes

Topic 5: Designing Process Interactions: Complex Processes

Topic 6: A Real World Example: Change Management in Practice

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