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Had a great time and learned a lot, as I always do with your courses.
Comment from Employment and Social Development Canada

1. Title

  • The Art of Process: Applying Principles to Complex Organizations (ARTPRO, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous experience in a professional business environment

3. Target Audience

  • Business and IT professionals who want to improve organizational effectiveness and efficiency

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: The Process as a Core Structure

Topic 1: Getting Excited about Processes

Topic 2: Processes in the Real World: Advantages and Disadvantages

Topic 3: What is and is not a Process

Topic 4: Primary Process Attributes

Topic 5: About the Separation of Process and People

Topic 6: About Roles and Responsibilities

Topic 7: Facilitating a Process Culture

Topic 8: Measuring and Monitoring Processes

Topic 9: About Change and Continual Service Improvement

Module 2: The Process as seen in the Real World

Topic 1: The Complexity of Real World Processes

Topic 2: Understanding the Importance of Inputs, Triggers, Outputs and Outcomes

Topic 3: Understanding the Difference between a Process, an Activity and a Work Instruction

Topic 4: Designing the Process: Ensuring Focus on Outputs and Outcomes

Topic 5: Designing Process Interactions: Complex Processes

Topic 6: A Real World Example: Change Management in Practice

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