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1. Title

  • Business Analysis in Practice: Reengineering Processes from Definition to Implementation (BA201P, 4 days)
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2. Course Pre-requisites

  • Course participants must have some basic process knowledge including how processes are implemented in a corporate environment

3. Target Audience

  • Business professionals who want to learn how to reengineer processes from definition to implementation

4. Dates and Pricing

Oct 24 to Oct 27, 2017$2,775.00/person

5. Outline

Module 1: Business Process Fundamentals

Topic 1: Defining Processes

Topic 2: What is a Process?

Topic 3: What are the Advantages of a Process Approach?

Topic 4: An Overview of the Business Process Reengineering Process

Topic 5: About the Project Kick-off

Topic 6: About Understanding and Documenting Current Processes

Topic 7: About Establishing Key Performance Measures

Topic 8: About Future Process Development and Testing

Topic 9: About Future Process Prioritisation and Organizational Commitment

Topic 10: About Implementation Planning

Topic 11: About Future Process Implementation

Module 2: Getting Things Started

Topic 1: Project Kick-Off

Topic 2: Understanding the Organization’s Strategic Plan

Topic 3: Writing a Business Case

Topic 4: Creating/Using a Business Requirements Document

Topic 5: Identifying Stakeholders and Key Actors

Topic 6: Using UML Business Activity Diagrams to identify Key Use Cases

Topic 7: Identifying and Delineating Core Business Processes

Topic 8: Documenting the Current State of Core Business Processes with Busness Use Cases

Topic 9: Putting it All Together

Module 3: Designing the Process

Topic 1: Defining Process Objectives

Topic 2: Defining Inputs and Outputs

Topic 3: Defining Triggers

Topic 4: Defining Activities

Topic 5: Defining Interactions with other Processes

Module 4: Business Process Modeling (BPM) in Practice

Topic 1: About BPM Theory

Topic 2: BPM Design Patterns

Topic 3: Basic Patterns

Topic 4: Branch and Join Patterns

Topic 5: Structural Patterns

Topic 6: Multiple Instances Pattern

Topic 7: State Based Patterns

Topic 8: Cancellation Patterns

Topic 9: A Complete Example

Module 5: Key Performance Measures

Topic 1: About Metrics, Process Maturity and Critical Success Factors

Topic 2: The Need for Performance Measurement

Topic 3: Understanding Performance Indicators: KPIs, PIs, and KRIs

Topic 4: Using Indicators in a Practical Context: The 10/80/10 Rule

Topic 5: Management Methods for Performance Measurement

Topic 6: A Practical Approach to Implementing KPIs

Topic 7: A Few Tips and Tricks

Module 6: Process Development

Topic 1: Using Metrics to Justify and Intervene

Topic 2: Identifying Areas that Need Improvement

Topic 3: Strategies for Modifying the Existing Process

Topic 4: Designing the New Process

Topic 5: Desiging KPIs for the New Process

Topic 6: Testing the New Process

Topic 7: Preparing for Deployment

Module 7: Preparing the Organization for Change

Topic 1: The Change Process: PDCA

Topic 2: Planning for Institutional Change

Topic 3: The Importance of Communication and Training

Topic 4: The Importance of Governance

Topic 5: About Quick Wins, Progress and Regress

Topic 6: About Continual Service Improvement

Topic 7: Change Management

Module 8: Governance

Topic 1: What is Governance?

Topic 2: The Role of Governance

Topic 3: COBIT Architecture

Topic 4: COBIT Controls

Topic 5: The COBIT Framework

Topic 6: Implementing Governance

Module 9: A Complete Business Process Reengineering Review

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