Business Analysis in Practice: Reengineering Processes from Definition to Implementation
(BA201P, Live Instructor-Led Training, 4 days)


The SETC certified Business Process Reengineering course covers every aspect or the art and science of business process reengineering. The course begins by providing a clear and precise definition of a process: what it is and what it is not. This is followed by an in depth discussion of the business process reengineering process including identification of requirements, identification of current and future states as well as business process modeling languages and tools. A detailed discussion of the concepts of performance measurement, process design and modeling and governance is also included.

Dates and Pricing

Jan 23 to Jan 26, 2018$2,500/person Feb 20 to Feb 23, 2018$2,500/person Mar 20 to Mar 23, 2018$2,500/person


Business Process Fundamentals
Defining Processes
What is a Process?
What are the Advantages of a Process Approach?
An Overview of the Business Process Reengineering Process
About the Project Kick-off
About Understanding and Documenting Current Processes
About Establishing Key Performance Measures
About Future Process Development and Testing
About Future Process Prioritisation and Organizational Commitment
About Implementation Planning
About Future Process Implementation
Getting Things Started
Project Kick-Off
Understanding the Organization’s Strategic Plan
Writing a Business Case
Creating/Using a Business Requirements Document
Identifying Stakeholders and Key Actors
Using UML Business Activity Diagrams to identify Key Use Cases
Identifying and Delineating Core Business Processes
Documenting the Current State of Core Business Processes with Busness Use Cases
Putting it All Together
Designing the Process
Defining Process Objectives
Defining Inputs and Outputs
Defining Triggers
Defining Activities
Defining Interactions with other Processes
Business Process Modeling (BPM) in Practice
About BPM Theory
BPM Design Patterns
Basic Patterns
Branch and Join Patterns
Structural Patterns
Multiple Instances Pattern
State Based Patterns
Cancellation Patterns
A Complete Example
Key Performance Measures
About Metrics, Process Maturity and Critical Success Factors
The Need for Performance Measurement
Understanding Performance Indicators: KPIs, PIs, and KRIs
Using Indicators in a Practical Context: The 10/80/10 Rule
Management Methods for Performance Measurement
A Practical Approach to Implementing KPIs
A Few Tips and Tricks
Process Development
Using Metrics to Justify and Intervene
Identifying Areas that Need Improvement
Strategies for Modifying the Existing Process
Designing the New Process
Desiging KPIs for the New Process
Testing the New Process
Preparing for Deployment
Preparing the Organization for Change
The Change Process: PDCA
Planning for Institutional Change
The Importance of Communication and Training
The Importance of Governance
About Quick Wins, Progress and Regress
About Continual Service Improvement
Change Management
What is Governance?
The Role of Governance
COBIT Architecture
COBIT Controls
The COBIT Framework
Implementing Governance
A Complete Business Process Reengineering Review