Mastering Troubleshooting and Diagnostics in a Cisco Environment
(CSCTS, Live Instructor-Led Training, 5 days)


This SETC Certified course focuses on troubleshooting methodologies with respect to troubleshooting an enteprise Cisco environment. Topics include core networks (IPv4 and IPv6), switching, routing, network services, network applications, security and malware. This comprehensive troubleshooting course also disucsses effective troubleshooting methods that will allow you to remain cool under fire when your corporate network is in trouble.

Dates and Pricing

Jan 22 to Jan 26, 2018$3,000/person Feb 19 to Feb 23, 2018$3,000/person Mar 19 to Mar 23, 2018$3,000/person


Troubleshooting Skills and Methods
About Proactive versus Reactive Problem Management
Applying Concrete Troubleshooting Methods
Creating and Executing Support Procedures
Identifying the Symptoms
Categorizing the Incident/Problem
Prioritizing the Incident/Problem
Concrete Techniques for Identifying the Cause
Identifying and Testing the Solution
Applying the Changes
The Importance of Preventing Recurrence
The Art of Not Making things Worse
The Art of Zen in a War Zone
Maintenance and Troubleshooting with Essential Tools
Overview of Available Commands
Using the show command to Full Effect
Testing Network Connectivity Intelligently with ping and telnet
Collecting and Using Real-Time Information
Checking Hardware Function
Using Traffic Capture Tools : Wireshark and More
Using SNMP and Related Tools
Uisng NetFlow and other Related Tools
Enabling Event Notification
Troubleshooting the Basic Network
Overview of Relevant Concepts and Commands
Troubleshooting IPv4 Connectivity
Troubleshooting IPv6 Connectivity
Troubleshooting the Logical Network: Subnets and VLANs
Troubleshooting Layer 2 Switching
Troubleshooting Layer 3 Switching
Troubleshooting Spanning Tree Operations
Troubleshooting Routing
Overview of Relevant Concepts and Commands
Troubleshooting RIP and RIPng: Split Horizon and More
Troubleshooting EIGRP
Troubleshooting OSPF
Troubleshooting Route Redistribution
Troubleshooting BGP
Troubleshooting Network Services
Overview of Relevant Concepts and Commands
Troubleshooting Port Forwarding Issues
Troubleshooting NAT/PAT
Troubleshooting DNS
Troubleshooting DHCP\
Focus on IPv6 Coexistence
Troubleshooting Network Performance
Overview of Relevant Concepts and Commands
Diagnosing Network Performance Issues: Proposed Methodology
Troubleshooting Service Performance
Troubleshooting Switch Performance
Troubleshooting Router Performance
Troubleshooting Client Performance
Troubleshooting Converged Networks
Overview of Relevant Concepts and Commands
About Converged Network Elements
Troubleshooting Wireless Networks
Troubleshooting WLAN Connectivity Issues
Troubleshooting VOIP Implementations
Troubleshooting Video Issues
Troubleshooting Security
Overview of Relevant Concepts and Commands
Troubleshooting Firewalls and Public Facing Elements
Troubleshooting Cryptographic Components
Troubleshooting Remote Access Components
Identifying and Managing Attacks
Preventing Attacks
A Complete Troubleshooting Lab