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Cisco Training


Trainer was well prepared. Course was very interesting.
Comment from Shared Services canada

1. Title

  • Mastering Troubleshooting and Diagnostics in a Cisco Environment (CSCTS, 5 days)
    View PDF

2. Course Pre-requisites

  • Good knowledge of Cisco networking tools and components

3. Target Audience

  • Cisco professionals who want to become more effective in their troubleshooting efforts

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $3,900.00 per person

5. Outline

Module 1: Troubleshooting Skills and Methods

Topic 1: About Proactive versus Reactive Problem Management

Topic 2: Applying Concrete Troubleshooting Methods

Topic 3: Creating and Executing Support Procedures

Topic 4: Identifying the Symptoms

Topic 5: Categorizing the Incident/Problem

Topic 6: Prioritizing the Incident/Problem

Topic 7: Concrete Techniques for Identifying the Cause

Topic 8: Identifying and Testing the Solution

Topic 9: Applying the Changes

Topic 10: The Importance of Preventing Recurrence

Topic 11: The Art of Not Making things Worse

Topic 12: The Art of Zen in a War Zone

Module 2: Maintenance and Troubleshooting with Essential Tools

Topic 1: Overview of Available Commands

Topic 2: Using the show command to Full Effect

Topic 3: Testing Network Connectivity Intelligently with ping and telnet

Topic 4: Collecting and Using Real-Time Information

Topic 5: Checking Hardware Function

Topic 6: Using Traffic Capture Tools : Wireshark and More

Topic 7: Using SNMP and Related Tools

Topic 8: Uisng NetFlow and other Related Tools

Topic 9: Enabling Event Notification

Module 3: Troubleshooting the Basic Network

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: Troubleshooting IPv4 Connectivity

Topic 3: Troubleshooting IPv6 Connectivity

Topic 4: Troubleshooting the Logical Network: Subnets and VLANs

Topic 5: Troubleshooting Layer 2 Switching

Topic 6: Troubleshooting Layer 3 Switching

Topic 7: Troubleshooting Spanning Tree Operations

Module 4: Troubleshooting Routing

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: Troubleshooting RIP and RIPng: Split Horizon and More

Topic 3: Troubleshooting EIGRP

Topic 4: Troubleshooting OSPF

Topic 5: Troubleshooting Route Redistribution

Topic 6: Troubleshooting BGP

Module 5: Troubleshooting Network Services

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: Troubleshooting Port Forwarding Issues

Topic 3: Troubleshooting NAT/PAT

Topic 4: Troubleshooting DNS

Topic 5: Troubleshooting DHCP\

Topic 6: Focus on IPv6 Coexistence

Module 6: Troubleshooting Network Performance

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: Diagnosing Network Performance Issues: Proposed Methodology

Topic 3: Troubleshooting Service Performance

Topic 4: Troubleshooting Switch Performance

Topic 5: Troubleshooting Router Performance

Topic 6: Troubleshooting Client Performance

Module 7: Troubleshooting Converged Networks

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: About Converged Network Elements

Topic 3: Troubleshooting Wireless Networks

Topic 4: Troubleshooting WLAN Connectivity Issues

Topic 5: Troubleshooting VOIP Implementations

Topic 6: Troubleshooting Video Issues

Module 8: Troubleshooting Security

Topic 1: Overview of Relevant Concepts and Commands

Topic 2: Troubleshooting Firewalls and Public Facing Elements

Topic 3: Troubleshooting Cryptographic Components

Topic 4: Troubleshooting Remote Access Components

Topic 5: Identifying and Managing Attacks

Topic 6: Preventing Attacks

Module 9: A Complete Troubleshooting Lab

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