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I really enjoyed the course especially the team work, discussions and exercises were actually fun to do ! Great Instructor !
Comment from HRSDC

1. Title

  • Introduction to Technical Writing: Creating Documents that Work (INTTW, 2 days)
    View PDF

2. Course Pre-requisites

  • Previous short-form writing experience

3. Target Audience

  • Business professionals who want to write clear and effective technical documents

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $1,150.00 per person

5. Outline

Module 1: Fundamentals of Business Writing

Topic 1: The Writing Process

Topic 2: Understanding your Writing Style

Topic 3: The Path to Clarity and the Elimination of Ambiguity

Topic 4: The Active and the Passive Voice

Topic 5: Wording: Precision versus Ambiguity

Topic 6: Writing Technical Documents: Eliminating Jargon

Module 2: Planning the Document

Topic 1: The Difference between Educational and Technical Documents

Topic 2: Defining the Purpose and Goals of the Document

Topic 3: Using Style Guides

Topic 4: Defining the Document Structure

Topic 5: Using Storyboarding for Long Documents

Topic 6: Overview of the Document Production Process

Topic 7: The Art of Clarifying Complex Concepts

Topic 8: Dealing with Technical Elements in an Audience Appropriate Way

Module 3: Transitions and Flow

Topic 1: The Whole Document

Topic 2: Transition Words and their Impact on Flow

Topic 3: Using Headings and Sub-Headings

Topic 4: Using Numbered and Bulleted Lists

Topic 5: Using Parallel Structures

Topic 6: Using Paragraphs

Module 4: Effective Writing

Topic 1: Understanding Purpose, Goals and Target Audience

Topic 2: The Importance of the Target Audience

Topic 3: Beginning and Endings

Topic 4: Subject Headings

Topic 5: Directing the Message to the Reader

Module 5: Effective Topics

Topic 1: Topic Overviews

Topic 2: Using Images in Text

Topic 3: Using Graphs and Images

Topic 4: Ensuring Effective Intra-Topic Flow

Module 6: Debrief – Reviewing the Process

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