Introduction to Technical Writing: Creating Documents that Work
(INTTW, Live Instructor-Led Training, 2 days)


A document that excites and motivates the reader can make the difference between project success and project failure. In today’s information rich workplace, a well written A document that moves the reader to action is key. But well written technical documents don’t just happen. They are created by well-organized, informed and knowledgeable writers. This SETC certified course equips the business professional with the necessary tools and strategies to plan and create technical documents that inspire, inform, motivate and facilitate decision making. Technical documents do not need to be long, complicated and obtuse.

Dates and Pricing

2 People for Delivery $1,150/person


Fundamentals of Business Writing
The Writing Process
Understanding your Writing Style
The Path to Clarity and the Elimination of Ambiguity
The Active and the Passive Voice
Wording: Precision versus Ambiguity
Writing Technical Documents: Eliminating Jargon
Planning the Document
The Difference between Educational and Technical Documents
Defining the Purpose and Goals of the Document
Using Style Guides
Defining the Document Structure
Using Storyboarding for Long Documents
Overview of the Document Production Process
The Art of Clarifying Complex Concepts
Dealing with Technical Elements in an Audience Appropriate Way
Transitions and Flow
The Whole Document
Transition Words and their Impact on Flow
Using Headings and Sub-Headings
Using Numbered and Bulleted Lists
Using Parallel Structures
Using Paragraphs
Effective Writing
Understanding Purpose, Goals and Target Audience
The Importance of the Target Audience
Beginning and Endings
Subject Headings
Directing the Message to the Reader
Effective Topics
Topic Overviews
Using Images in Text
Using Graphs and Images
Ensuring Effective Intra-Topic Flow
Debrief – Reviewing the Process