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Business Analysis Training


I really liked the fact that we could follow using the manual PDF files on our individual machines. This allowed to easily/quickly scroll back/forth the slides without having to interrupt the class to ask to go back to certain slides when needing to review something. This also allowed to easily search within the manual for specific keywords while doing exercises
Comment from Mitel

1. Title

  • A Practical Approach to Change Management: Making it Happen (PCHANG, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous experience in a professional business environment

3. Target Audience

  • Business and IT professionals who want to better manage change

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: The Art of Change Management

Topic 1: What is Change Management? Key Management Concepts

Topic 2: The Critical Nature of Change Management: About Change and Overall Strategy

Topic 3: The Major Obstacles to Effective Change Management

Topic 4: About Change Management and Organizational Agility

Topic 5: The Single Change Management Channel

Topic 6: The Critical Role of the Change Manager

Topic 7: About the Change Advisory Board

Topic 8: About Monitoring and Control

Module 2: Making Change Happen

Topic 1: The Change Process from A to Z

Topic 2: About Change and the Service Management Lifecycle

Topic 3: Understanding the Different Types of Changes

Topic 4: The Role of Change Proposals

Topic 5: The Anatomy of Change Management in the Real World

Topic 6: Change Management Interactions with other Processes

Topic 7: Tips and Tricks:

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