SETC Training844-434-7382
 Find a Course: 
Programming TrainingMicrosoft TrainingMS Office TrainingServer TrainingManagement TrainingNetwork TrainingAbout UsContact Us

Business Skills Training

The learning experience was excellent.
Comment from Law Society of Upper Canada

1. Title

  • Effective Communication in the Modern Workplace: Technology and People (SCOMM, 2 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in an Business Environment

3. Target Audience

  • Business Professionals who want to improve their oral and written communication skills

4. Dates and Pricing

2 People for Guaranteed Live or Virtual Delivery $1,150.00 per person

5. Outline

Module 1: Building a Foundation

Topic 1: The Language of Direct Communication

Topic 2: Barriers to Effective Communication

Topic 3: The Principles of Communication

Topic 4: The Communication Dynamic: Encode and Decode

Module 2: Communication and it Goals

Topic 1: Identifying the Reason for the Communication

Topic 2: Identifying Desired Outcomes

Topic 3: The Usefulness of Feedback

Topic 4: Adopting Intentions that fit the Intended Results

Topic 5: Laying the Groundwork for Effective Communication

Topic 6: How to say it: Strategies for Effective Communication

Topic 7: The Importance of what is not said

Module 3: Avoiding Breakdowns

Topic 1: The Strength of your Relationships

Topic 2: The Importance of Value and Essence

Topic 3: Your Role in Effective Communication

Topic 4: The Outside World’s Influence

Topic 5: The Effects of Defensiveness

Module 4: Communication Styles: Bridging the Gap

Topic 1: Understanding Communication Styles

Topic 2: Identifying your Preferred Style

Topic 3: Comparing Communication Styles

Topic 4: Bridging the Style Gap

Topic 5: Flexibility in the Name of Communication

Module 5: The Art of Listening

Topic 1: What is Listening?

Topic 2: Questions in the Name of Clarity

Topic 3: The Importance of Confirmation

Topic 4: The Personality of Communication: Respect, Empathy and Sensitivity

Topic 5: Body Language and Non-Verbal Cues

Topic 6: Dealing with Silence

Module 6: Cross-Cultural Communication

Topic 1: The Importance of Culture in Communication

Topic 2: Common Mistakes in Cross-Cultural Communication

Topic 3: The Importance of Cultural Awareness

Topic 4: About your assumptions

Topic 5: Verbal and Non-Verbal Components

Module 7: Emotions and Communication

Topic 1: Personal and Professional Life

Topic 2: Challenging Challenges

Topic 3: Expressing Anger: Be Constructive, not Destructive

Topic 4: Reacting to Anger: The Fine Art of Diffusion

Topic 5: Defensiveness in yourself and Others

Topic 6: Defusing an emotional situation with composure

Topic 7: Taking responsibility for your emotions

Module 8: Assertive Communication

Topic 1: What Assertive Communication is and is not

Topic 2: Identifying your own barriers to effective communication

Topic 3: The Mechanics of Assertive Communication

Topic 4: Monitoring the Reaction of Others

Topic 5: Communication without Violence and Aggression

Topic 6: No: The Magical Word with Baggage

Module 9: Communication Round Table: Mastering the Message

SETC Training on LinkedIn follow @CTESTraining Follow us on Facebook
  Programming Training
  Microsoft Training
  Network Training
  Management Training
  Server Training
  Microsoft Office Training
Site developed and authored by Jean-Marc Choquette