Effective Communication in the Modern Workplace: Technology and People
(SCOMM, Live Instructor-Led Training, 2 days)


Dates and Pricing


2 People for Delivery $1,150/person

Outline

Building a Foundation
The Language of Direct Communication
Barriers to Effective Communication
The Principles of Communication
The Communication Dynamic: Encode and Decode
Communication and it Goals
Identifying the Reason for the Communication
Identifying Desired Outcomes
The Usefulness of Feedback
Adopting Intentions that fit the Intended Results
Laying the Groundwork for Effective Communication
How to say it: Strategies for Effective Communication
The Importance of what is not said
Avoiding Breakdowns
The Strength of your Relationships
The Importance of Value and Essence
Your Role in Effective Communication
The Outside World’s Influence
The Effects of Defensiveness
Communication Styles: Bridging the Gap
Understanding Communication Styles
Identifying your Preferred Style
Comparing Communication Styles
Bridging the Style Gap
Flexibility in the Name of Communication
The Art of Listening
What is Listening?
Questions in the Name of Clarity
The Importance of Confirmation
The Personality of Communication: Respect, Empathy and Sensitivity
Body Language and Non-Verbal Cues
Dealing with Silence
Cross-Cultural Communication
The Importance of Culture in Communication
Common Mistakes in Cross-Cultural Communication
The Importance of Cultural Awareness
About your assumptions
Verbal and Non-Verbal Components
Emotions and Communication
Personal and Professional Life
Challenging Challenges
Expressing Anger: Be Constructive, not Destructive
Reacting to Anger: The Fine Art of Diffusion
Defensiveness in yourself and Others
Defusing an emotional situation with composure
Taking responsibility for your emotions
Assertive Communication
What Assertive Communication is and is not
Identifying your own barriers to effective communication
The Mechanics of Assertive Communication
Monitoring the Reaction of Others
Communication without Violence and Aggression
No: The Magical Word with Baggage
Communication Round Table: Mastering the Message