SETC Training844-434-7382
 Find a Course: 
Programming TrainingMicrosoft TrainingMS Office TrainingServer TrainingManagement TrainingNetwork TrainingAbout UsContact Us

Business Skills Training

Our instructor is very knowledgeable of the subject. I like that we are able to ask very specific questions at any time during the course and get a complete and accurate answer.
Comment from FacilicorpNB

1. Title

  • Conflict Resolution for the Modern Workplace: Making it Work for Everyone (SCONF, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in a Business Environment

3. Target Audience

  • Business Professionals who want to improve their conflict resolution skills

4. Dates and Pricing

2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: Managing the Other Stuff

Topic 1: Common Mistakes in Dealing with Conflict

Topic 2: Creating a Positive Physical Environment

Topic 3: Identifying the Mood of the Situation

Topic 4: The Art of Communication

Topic 5: Power Struggles

Topic 6: Stimulating Creativity

Module 2: Personality Types and Preferences

Topic 1: The Anatomy of the Brain

Topic 2: The Human Brain: From Left to Right

Topic 3: The Human Brain and Emotion

Topic 4: Understanding your own Personal Brain Dominance

Topic 5: Working with what you have: Personality Types

Topic 6: Personality Styles and Types

Topic 7: Identifying Areas for Improvement

Module 3: Managing Yourself

Topic 1: Challenges in Multicultural and Multilingual Environments

Topic 2: Don’t Break: Managing Stress

Topic 3: You’re on the Clock: Managing Time

Topic 4: Work-Life Balance

Module 4: Managing Difficult People: The Classic Types

Topic 1: Conflict Fundamentals

Topic 2: Categories of Conflict

Topic 3: Difficult Behaviours in Communication

Topic 4: Managing Anger

Topic 5: Coping with Difficult Behaviours

Topic 6: Calming Upset Customers

Topic 7: Concrete Techniques for Defusing Verbal Attacks

Topic 8: Scenarios

Module 5: Putting Skills in Action

Topic 1: Be Prepared

Topic 2: Manage the Environment

Topic 3: Manage Your Emotions

Topic 4: Manage the Scope and the Rules : Set Limits

Topic 5: Handling Difficult Questions

Topic 6: Build Consensus

SETC Training on LinkedIn follow @CTESTraining Follow us on Facebook
  Programming Training
  Microsoft Training
  Network Training
  Management Training
  Server Training
  Microsoft Office Training
Site developed and authored by Jean-Marc Choquette