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Good course, instructor very knowledgeable and likeable.
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1. Title

  • Implementing an Emergency Change Management Process (SEMRG, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in an IT Environment

3. Target Audience

  • IT Professionals who want to implement and execute an emergency change management process

4. Dates and Pricing

2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: The Change Management Process

Topic 1: The ABCs of Processes

Topic 2: The Strategic Importance of Change Management

Topic 3: Overview of a Typical Change Management Process

Topic 4: Exploring Change Management Activities

Topic 5: Defining Inputs and Outputs

Topic 6: Understanding Triggers

Topic 7: The Importance of Process Monitoring and Control

Topic 8: The Change Manager and Owner

Topic 9: The Change Advisory Board

Module 2: Change Management in an Emergency Context

Topic 1: The Importance of Organizational Culture

Topic 2: Understanding the Drawbacks of Firefighting – Cowboy Culture

Topic 3: Why Firefighting - Cowboy Cultures Exist

Topic 4: The Obstacles to the Implementation of an Emergency Change Management Process

Topic 5: Understanding how your Organization Handles Emergency Situations

Topic 6: The Advantages of a Process Approach

Module 3: Implementing an Emergency Change Management Process

Topic 1: Understanding the Requirements of an Emergency Process

Topic 2: Formalizing the Emergency Change Management Process

Topic 3: Defining Roles in an Emergency Situation

Topic 4: Choosing Members for the Emergency CAB

Topic 5: Providing Training on the Emergency Process

Topic 6: Training People to handle an Emergency Situation

Topic 7: Testing the Emergency Process

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