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1. Title

  • Implementing Business Processes for Performance and Predictability (SIPRO, 2 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in a Business Environment

3. Target Audience

  • Business Professionals who want to implement and execute business processes to improve efficency and performance

4. Dates and Pricing


Sep 28 to Sep 29, 2017$1,150.00/person

5. Outline

Module 1: Understanding Processes

Topic 1: Process Definition

Topic 2: The Importance of the People and Process Separation

Topic 3: What are the Attributes of a Process?

Topic 4: The Difference between a Process and a Procedure

Topic 5: What are the Benefits of Proper Process Implementation?

Topic 6: What are the Major Resistance Points to Process Adoption?

Topic 7: Common Mistakes

Topic 8: Best Practices

Module 2: Deigning Processes

Topic 1: Defining the Objective and the Scope

Topic 2: Defining Inputs and Outputs

Topic 3: Understanding Triggers

Topic 4: Defining Activities and Flow

Topic 5: Defining Roles and Responsibilities

Topic 6: Defining Sub-Processes

Topic 7: An Introduction to Modeling Notation

Module 3: Implementing Process

Topic 1: Understanding the Status Quo

Topic 2: Identifying the Major Gaps

Topic 3: Preparing a Plan for Process Implementation

Topic 4: About Successful Change: Keep it Simple

Topic 5: Identifying a Project Champion

Topic 6: Ensuring proper Monitoring

Topic 7: Formulating a Communication Strategy

Topic 8: Measuring Results: Introducing KPIs

Module 4: Measuring Performance

Topic 1: The Art of Process Measurement

Topic 2: What are we Measuring: Service, Process or Technology?

Topic 3: About KPIs, KRIs and PIs: The 80-20 Rule

Topic 4: A Formal Definition of Key Performance Indicator (KPI)

Topic 5: Identifying Process KPIs

Topic 6: Implementing the Measurement Systems

Module 5: A Complete Process Example

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