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Course was work related. Found it very relative to what we are doing today. Instructor was bilingual and answered questions in both official languages.
Comment from Shared Services Canada

1. Title

  • The Art of Leadership, Innovation and Deliverology in Information Technology (SLEAD, 3 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in an IT Environment

3. Target Audience

  • IT Professionals who want to develop and improve their leadership and their ability to innovate and deliver

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $1,675.00 per person

5. Outline

Module 1: Leadership: Can it be Defined?

Topic 1: Leadership Theories

Topic 2: What is a Manager?

Topic 3: What Distinguishes a Leader?

Topic 4: The Difference between Leading and Managing

Topic 5: Leadership and Information Technology

Module 2: The Visionary

Topic 1: The Road Ahead – The Vision

Topic 2: To Change or Not to Change

Topic 3: Implementing a Change Management Process

Topic 4: The Art of Communication and the Sharing of Knowledge

Topic 5: The Art of the Follow Through

Topic 6: The Poison of Complacency

Topic 7: Work It! The Power to Energize

Topic 8: Setting Benchmarks and Ethical Standards\

Module 3: The Ability to Build Teams

Topic 1: Understanding the Big Picture

Topic 2: Working with what you have: Personality Types

Topic 3: Working with what you have: Skills and Knowledge

Topic 4: Rewards and Consequences

Topic 5: Group Meetings

Topic 6: Dysfunctional Meetings

Topic 7: Meetings with Senior Executives

Topic 8: Some Challenges in Multicultural and Multilingual Environments

Topic 9: The Keys to a Successful Team

Module 4: The Ability to Manage

Topic 1: The Management Balance

Topic 2: Don’t Break: Managing Stress

Topic 3: You’re on the Clock: Managing Time

Topic 4: To Emote or not to Emote: Managing Emotions

Topic 5: Work-Life Balance

Module 5: The Ability to Communicate

Topic 1: Speaking for Effect

Topic 2: Motivating for Effect

Topic 3: The Power of Persuasion

Topic 4: The Art of Writing

Topic 5: The Power and the Danger of Email

Module 6: The Ability to Enforce

Topic 1: With Great Power comes Great Responsibility

Topic 2: The Use of Power

Topic 3: The Dynamics of Power

Topic 4: Power, Politics and Hierarchy

Topic 5: Power Struggles

Module 7: The Power to Partner

Topic 1: Building a Winning Partnership

Topic 2: Creating Strategic Alliances

Topic 3: The Six Cs of Partnering

Topic 4: Listening and Trust

Module 8: The Need for Planning

Topic 1: Planning for the Long, Middle and Short Term

Topic 2: Why do we need a Project Plan?

Topic 3: Focus and Scope

Topic 4: Creating a Scope Management Plan

Topic 5: Determining Project Scope

Topic 6: Conducting the Initial Risk Assessment

Topic 7: Elements of a Project Plan

Module 9: The Art of Deliverology

Topic 1: What have we Learned?

Topic 2: Set Direction and Context

Topic 3: Establish Clear Accountabilities and Metrics

Topic 4: Create Realistic Budgets, Plans and Targets

Topic 5: Track Performance Effectively

Topic 6: Hold Robust Performance Dialogues

Topic 7: Ensure Actions, Rewards and Consequences

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