Critical Thinking, Problem Solving and Decision Making in Complex Organizations
(SPSDM, Live Instructor-Led Training, 2 days)


In the modern workplace, making good decisions, with limited information and short time frames is frequently the norm. In this course, participants will review and understand different decision-making models, how to analyze and develop options, and how to make a final decision.

Dates and Pricing

Jan 15 to Jan 16, 2018$799/person Feb 12 to Feb 13, 2018$799/person Mar 12 to Mar 13, 2018$799/person


How are Decisions Made?
The Role of the Corporate Imperative (Warren Buffet)
The Role of Self and Ego in the Decision Making Process
Where do Organizational Politics fit in?
Where do Policies and Practices fit in?
Where do Methodologies (ITIL, RUP, SCRUM, etc...) fit in?
Becoming an Effective Critical Thinker
Becoming an Exceptional Problem Solver
Understanding Yourself, and Your Decision Making Style
The Human Brain: From Left to Right
The Human Brain and Emotion: Why Feelings Matter
The Human Brain and the Environment: Why Where Matters
Understanding your own Personal Brain Dominance
Understanding your Personal Likes and Preferences
The Decision Maker: Styles and Types
Understanding your own Decision Making Style
Identifying Areas for Improvement in Personal Decision Making and Analytical thinking.
Understanding Others
Identifying Brain Dominance in Others
Identifying Decision Making Styles in Others
The Importance of Bridging the Gap
Integrating Different Styles and Strategies
Concrete Solutions to Everyday Issues
Critical Thinking Models
Introducing Deductive Reasoning, Inductive Thinking and Causal Thinking
Deductive Thinking: Principles, Logic, Syllogism, Truth Tables and Functional Arguments
Causal Thinking: Informal Causal Thinking, Basic Patterns, Common Mistakes, Reflecting on Cause and Effect
Moral, Legal and Aesthetic Thinking
Applying Analytical thinking in Every Day Professional Tasks
The Art and Science of Problem Solving
Overview of the Problem Solving Process
The Art of Defining the Problem
Investigating Potential Causes
Identifying Possible Solutions
Choosing a Solution and Implementing the Approach
Creating an Action Plan
Monitoring the Implementation
About Verification and Closing the Problem
Brainstorming Tools for Problem Solving
Creating a Positive Physical Environment
Identifying the Mood of the Situation
Beginning on the Right Foot: Employing Positive Communication Methods
Stimulating Creativity in All: Identifying
Eliminating Barriers to Change and Creativity
Challenging the Corporate Imperative
The Art of Brainstorming
The Organization of Structured Walkthroughs
Visualizing Information: Charts and Mind Maps
Overcoming Fallacies
Assessing the Credibility of the Claim
Assessing the Credibility of the Information Source
Overview of Common Fallacies
The Outrage Tactic and Scare Tactics
The Fine Art of Rationalization
The Everyone Knows Fallacy
The Art of Relativism
The Two Wrongs make a Right Fallacy
The Red Herring Fallacy
Other commonly occurring Fallacies
The Nuts and Bolts of Decision Making
Techniques for Gathering Information
Identifying Stakeholders
Understanding the Issue
Identifying the Desired Outcome
Working with Potential Solutions
Moving towards Utopia! Choosing the Solution
Making Recommendations - To Choose or not to Choose