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1. Title

  • Problem Solving and Decision Making: Leveraging the Power of Analytical Thinking (SPSDM, 2 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in an IT Environment

3. Target Audience

  • IT Professionals who want to improve their decision making and problem solving skills

4. Dates and Pricing

2 People for Guaranteed Live or Virtual Delivery $1,150.00 per person

5. Outline

Module 1: Analytical Thinking and Problem Solving – An Introduction

Topic 1: How Decisions are Made?

Topic 2: The Role of the “Corporate Imperative” (Warren Buffet)

Topic 3: The Role of Self and Ego in the Decision Making Process

Topic 4: What Distinguishes a Leader?

Topic 5: Power, Politics and Hierarchy

Topic 6: Where do Policies and Practices fit in?

Topic 7: Where do Methodologies (ITIL, RUP, SCRUM, etc...) fit in?

Topic 8: Becoming an Effective Critical Thinker

Topic 9: Becoming an Effective Problem Solver

Module 2: Understanding Yourself

Topic 1: The Anatomy of the Brain

Topic 2: The Human Brain: From Left to Right

Topic 3: The Human Brain and Emotion: Why Feelings and Environment Matter

Topic 4: Understanding your own Personal Brain Dominance

Topic 5: Working with what you have: Personality Types

Topic 6: The Decision Maker: Styles and Types

Topic 7: Identifying Areas for Improvement in Personal Decision Making and Analytical Thinking.

Module 3: Setting the Stage: The Creative Environment

Topic 1: Creating a Positive Physical Environment

Topic 2: Identifying the Mood of the Situation

Topic 3: The Art of Communication and the Sharing of Knowledge

Topic 4: Stimulating Creativity

Topic 5: Eliminating Barriers to Change and Creativity

Topic 6: Challenging the Corporate Imperative

Topic 7: The Art of Brainstorming

Topic 8: The Organization of Structured Walkthroughs

Topic 9: Visualizing Information: Charts and Mind Maps

Module 4: The Art of Analytical Thinking- What it is Not

Topic 1: Assessing the Credibility of the Claim

Topic 2: Assessing the Credibility of the Information Source

Topic 3: The Ad Hominem Fallacy

Topic 4: The Ad Hominem Tu Quoque Fallacy

Topic 5: The Appeal to Authority Fallacy

Topic 6: The Appeal to Belief Fallacy

Topic 7: The Appeal to Common Practice

Topic 8: The Appeal to the Consequences of a Belief Fallacy

Topic 9: The Appeal to Emotion/Popularity Fallacy

Topic 10: The Appeal to Fear Fallacy

Topic 11: The Appeal to Flattery Fallacy

Topic 12: The Appeal to Novelty Fallacy

Topic 13: The Appeal to Pity Fallacy

Topic 14: The Appeal to Ridicule/Spite Fallacy

Topic 15: The Bandwagon Fallacy

Topic 16: The Circular Reasoning Fallacy

Topic 17: The Burden of Proof Fallacy

Topic 18: The Composition Fallacy

Topic 19: Other Fallacies

Module 5: The Art of Analytical thinking – What it is!

Topic 1: Understanding the Difference between Deductive Reasoning, Inductive Thinking and Causal Thinking

Topic 2: How to become a good Critical Thinker

Topic 3: Deductive Thinking

Topic 4: Inductive Thinking

Topic 5: Causal Thinking

Module 6: Effective Problem Solving

Topic 1: Perfecting your Thinking

Topic 2: Be on the Lookout for Questions

Topic 3: Checklist of Thinking to Avoid

Topic 4: Becoming an Exceptional Problem Solver

Topic 5: Identifying Assumptions

Topic 6: Problem Solving Techniques

Topic 7: The Wisdom of Problem Solving

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