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I really liked the fact that we could follow using the manual PDF files on our individual machines. This allowed to easily/quickly scroll back/forth the slides without having to interrupt the class to ask to go back to certain slides when needing to review something. This also allowed to easily search within the manual for specific keywords while doing exercises
Comment from Mitel

1. Title

  • Vendor and Partner Management for IT Organizations (SVPMG, 1 days)
    View PDF

2. Course Pre-requisites

  • Previous Experience in an IT Environment

3. Target Audience

  • IT Professionals who want to design and implement effective vendor management in their organization

4. Dates and Pricing


2 People for Guaranteed Live or Virtual Delivery $650.00 per person

5. Outline

Module 1: Setting the Stage for a Successful Relationship

Topic 1: Understanding the Nature of the Business Relationship

Topic 2: Designing the Vendor Management Process

Topic 3: Identifying Roles

Topic 4: Implementing Measurement and Monitoring

Topic 5: Reviewing the Contract/Agreement

Module 2: Good Beginnings

Topic 1: Preparing for a Kick–Off Meeting

Topic 2: Setting Expectations from the Beginning

Topic 3: Preparing a Detailed Communication Plan

Topic 4: Assigning Roles

Topic 5: Assigning the Vendor Manager

Topic 6: Implementing Redundancy

Module 3: Managing Progress

Topic 1: Designing the Execution Process

Topic 2: Scheduling Progress Updates

Topic 3: Dealing with Invoicing and Payment

Topic 4: Dealing with Breaches and Delays

Topic 5: Executing Closure

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