The Convergence of Voice and Data Over IP: Exploring VOIP
(VOIP101, Live Instructor-Led Training, 4 days)


The SETC Certified VoIP course allows participants to acquire a wide variety of theoretical and practical knowledge in the area of Voice over IP. This course begins with a general discussion of PSTN and VoIP concepts and technologies. This is followed by a detailed exploration of related VoIP technologies and concepts including PSYN, implementation technologies, quality of service, IP signalling protocols and virtual switch controllers amongst others. The course provides participants with several opportunities to see VoIP technologies in action.

Dates and Pricing

Jan 9 to Jan 12, 2018$2,500/person Feb 6 to Feb 9, 2018$2,500/person Mar 6 to Mar 9, 2018$2,500/person


PSTN Basics
PSTN Services and Applications
Packet Telephone Network Drivers
Overview of VOIP
VOIP Control Layers
New PSTN Network Infrastructure
Comparing Enterprise Telephony and PSTN
Enterprise Telephony Design: PSTN Based vs Private
Essentials of Telephony
Signaling Overview
E and M Signaling
PSYN Services
Plain Old Telephony Systems
Integrated Services Digital Network
Business Services
Service Provider Services
VOIP Technology Essentials
VOIP Benefits and Applications
The TCP-IP Protocol Stack
About Subnetting
About IPv6
Routing Protocols
Transport Layer Protocols: UDP versus TCP
The Details of VOIP Technology
About Delay and Latency
About Jitter
Pulse Code Modulation
Voice Compression
Packet Loss
Voice Activity Detection
Digital to Analog Conversion
Tandem Encoding
Transport Protocols: RTP and RUTP
Dial Plan Design
End Office Switch Call Flow versus IP Phone Call
Quality of Service
What is QoS
Edge Functions
Traffic Policing
About Backbone Networks
QoS Best Practices
IP Signaling Protocols
Signaling Protocols Overview
H.323 Protocol Suite
H.323 Call Flows
Session Initiation Protocol
Gateway Control Protocols
the Virtual Switch Controller
Open Packet Telephony
The Packet Voice Network
Virtual Switch Architecture
Virtual Switch Implementation
VOIP Implementation
Overview of Implementation Steps
Configuration Issues
Applications and Services
A Detailed Case Study