11 training courses found | Help me choose

Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 29 to Jan 30, 2018$1,150/person Feb 26 to Feb 27, 2018$1,150/person Mar 26 to Mar 27, 2018$1,150/person
Custom training course titled Customer Service for those who care that will allow you to hone your professional skills.

Jan 15 to Jan 16, 2018$1,150/person Feb 12 to Feb 13, 2018$1,150/person Mar 12 to Mar 13, 2018$1,150/person
This SETC certified course provides participants with a comprehensive introduction to the entire Wireshark Feature set. Begininng with the Wireshark user interface, the course provides practical instruction on the use of Wireshark to diagnose and resolve commone networking problems. If you want to improve your network diagnostic and troubleshooting skills, this SETC certified course is the learning event that you need. Custom training course titled Exploring Wireshark: A Practical Workshop that will allow you to hone your professional skills.

Jan 29 to Jan 29, 2018$650/person Feb 26 to Feb 26, 2018$650/person Mar 26 to Mar 26, 2018$650/person
This SETC certified course allows participants to explore the rich functionality of Microsoft SCOM in an enterprise environment. Starting with the installation and configuration of a complete SCOM 2012 enterprise envronment, the course quickly moves into the essential topics of monitoring and audit using SCOM. We then discuss the use and development of common SCOM management packs for both Windows and Linux environments. The course concludes with a complete troubleshooting lab that allows participants to apply the many skills that they have acquired in class to a practical SCOM environment. If you need to implement SCOM in your organization, this SETC certified course will give you the essential skills and knowledge to make it happen. SETC Training offers professional SCOM training courses in Ottawa, Montreal, Toronto, Calgary and Quebec. Custom training course titled The Complete SCOM Training Course for IT Professionals that will allow you to hone your professional skills.

Jan 9 to Jan 12, 2018$2,775/person Feb 6 to Feb 9, 2018$2,775/person Mar 6 to Mar 9, 2018$2,775/person
Custom training course titled Advanced .NET Debugging and Troubleshooting that will allow you to hone your professional skills.

Jan 23 to Jan 26, 2018$3,350/person Feb 20 to Feb 23, 2018$3,350/person Mar 20 to Mar 23, 2018$3,350/person
Custom training course titled Server 2016: Installation, Management and Troubleshooting that will allow you to hone your professional skills.

Jan 16 to Jan 19, 2018$2,775/person Feb 13 to Feb 16, 2018$2,775/person Mar 13 to Mar 16, 2018$2,775/person
Modern IT projects are some of the most far reaching and complex endeavors that an organization undertakes. Consequently, the professional teams that undertake these projects are sophisticated, highly skilled and diverse. What does it take to lead such a team towards a successful implementation? How can a leader stimulate creativity while keeping the project on track and in compliance with identified requirements and guidelines? This is not a trivial task. This SETC certified course equips the business professional with leading edge skills and techniques to build, motivate and develop teams in today’s complex and technology driven workplace. This workshop will inspire and motivate all those who participate. Whether you are a business executive or a business professional, the SETC certified leadership course will enable you to develop the leader in you. Custom training course titled The Art and Science of Leadership in Complex Environments that will allow you to hone your professional skills.

Contact us for delivery$1,150/person
This SETC Certified course provides Cisco networking professionals with a complete exploration of configuration, management and troubleshooting activities in an enterprise BGP environment. Starting with the basic concepts of BGP, the course moves quickly through the many complexities of a BGP implementation. If you need to manage a BGP environment, this SETC course is the learning event for you. Custom training course titled Mastering BGP Design and Implementation in a Cisco Environment that will allow you to hone your professional skills.

Jan 8 to Jan 12, 2018$3,900/person Feb 5 to Feb 9, 2018$3,900/person Mar 5 to Mar 9, 2018$3,900/person
This SETC Certified is designed to teach experienced AIX administrator how to manage server availability, maintenance, troubleshooting and recovery. Using hands-on labs, students explore in detail the System Resource Controller (SRC), Object Data Manager (ODM) as well as Logical Volume Management (LVM). The student is also given experience with real-life scenario such as recovering a system that does not boot, troubleshooting hardware problems, performing backups and other critical administrative task. The course ends with a complete troubleshooting lab in which students are given a faulty environment that they must make functional. Custom training course titled AIX Advanced Administration and Troubleshooting that will allow you to hone your professional skills.

Contact us for delivery$1,150/person
This SETC Certified course focuses on troubleshooting methodologies with respect to troubleshooting a Windows Server 2008 environment. Topics include installation, network services, network applications, security and malware, files and printer installation and access, wireless devices and updates amongst others. Custom training course titled Windows Server 2016 Troubleshooting and Diagnostics that will allow you to hone your professional skills.

Jan 15 to Jan 19, 2018$2,775/person Feb 12 to Feb 16, 2018$2,775/person Mar 12 to Mar 16, 2018$2,775/person
Custom training course titled Mastering Windows 10: Installation, Management and Troubleshooting that will allow you to hone your professional skills.

Nov 28 to Dec 1, 2017$2,775/person Jan 16 to Jan 19, 2018$2,775/person Feb 13 to Feb 16, 2018$2,775/person Mar 13 to Mar 16, 2018$2,775/person