13 training courses found | Help me choose

The Treasury Board Secretariat Core Competencies profile serves as the basis for hiring, learning and development, and performance and talent management for all employees of the Federal Public Service. This course will guide participants in assessing their competencies, identifying areas for improvement, and developing a plan to obtain the knowledge, skills and abilities to take their career to the next level. Custom training course titled Developing Core Competencies for Excellence in the Public Service that will allow you to hone your professional skills.

Jan 8 to Jan 9, 2018$799/person Feb 5 to Feb 6, 2018$799/person Mar 5 to Mar 6, 2018$799/person
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 29 to Jan 30, 2018$1,150/person Feb 26 to Feb 27, 2018$1,150/person Mar 26 to Mar 27, 2018$1,150/person
This SETC Certified course covers every aspect of CSLA development in an enterprise environment. Everything is discussed from the basic usage of the BusinessBase class to the use of advanced data access and validation techniques. If you need to build corporate web applications with CSLA .NET, this is the course for you. Please note that this course can be delivered using either versions 3.8 or 4.5 of the CSLA .NET framework and the exercises can be built using either VB .NET or C#. Custom training course titled Professional CSLA .NET: Developing Applications for the Enterprise that will allow you to hone your professional skills.

Jan 8 to Jan 12, 2018$3,350/person Feb 5 to Feb 9, 2018$3,350/person Mar 5 to Mar 9, 2018$3,350/person
Custom training course titled The Art of Leadership, Innovation and Deliverology in Information Technology that will allow you to hone your professional skills.

Contact us for delivery$799/person
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service and Troubleshooting Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 10 to Jan 12, 2018$1,675/person Feb 7 to Feb 9, 2018$1,675/person Mar 7 to Mar 9, 2018$1,675/person
Custom training course titled Developing Apps for Windows Store that will allow you to hone your professional skills.

Jan 30 to Feb 2, 2018$2,775/person Feb 27 to Mar 2, 2018$2,775/person Mar 27 to Mar 30, 2018$2,775/person
Modern IT projects are some of the most far reaching and complex endeavors that an organization undertakes. Consequently, the professional teams that undertake these projects are sophisticated, highly skilled and diverse. What does it take to lead such a team towards a successful implementation? How can a leader stimulate creativity while keeping the project on track and in compliance with identified requirements and guidelines? This is not a trivial task. This SETC certified course equips the business professional with leading edge skills and techniques to build, motivate and develop teams in today’s complex and technology driven workplace. This workshop will inspire and motivate all those who participate. Whether you are a business executive or a business professional, the SETC certified leadership course will enable you to develop the leader in you. Custom training course titled The Art and Science of Leadership in Complex Environments that will allow you to hone your professional skills.

Contact us for delivery$799/person
This SETC certified course provides business participants with the skills they need to organize, analyze, validate and present corporate data using Microsoft Excel. Starting with the essential concepts of data layout in Microsoft Excel, the course introduces participants to the use of both basic and advanced functions. This is following by a detailed discussion of PivotTables, chart development and a comprehensive introduction to Macro development. If you need to use Microsoft Excel to analyze data, this SETC certified course will teach you the skills you need. SETC Training - Formation SETC provides advanced Microsoft Excel training in Ottawa, Montreal, Toronto, Quebec and Calgary. Custom training course titled Intermediate Microsoft Excel for Business Users that will allow you to hone your professional skills.

Nov 30 to Dec 1, 2017$1,150/person
Custom training course titled Customer Service for those who care that will allow you to hone your professional skills.

Jan 15 to Jan 16, 2018$1,150/person Feb 12 to Feb 13, 2018$1,150/person Mar 12 to Mar 13, 2018$1,150/person
This SETC certified course allows participants to explore the rich functionality of Microsoft SCOM in an enterprise environment. Starting with the essential monitoring functions of SCOM, the course quickly accelerates through the use of common plug-ins and adapters. The course concludes with a complete troubleshooting lab that allows participants to apply the many skills that they have acquired in class. If you need to implement SCOM in your organization, this course will give the essential skills and knowledge to make that happen Custom training course titled SCOM for IT Professionals: Enterprise Configuration and Use that will allow you to hone your professional skills.

Jan 22 to Jan 23, 2018$2,775/person Feb 19 to Feb 20, 2018$2,775/person Mar 19 to Mar 20, 2018$2,775/person
One of the most challenging areas for managers can be the performance management and review process. Using lectures, role-playing and real-world case studies, this course will outline the performance management cycle, how to plan, track and evaluate performance, provide guidelines for holding productive discussions, and how to handle difficult conversations and conflict. Custom training course titled Conducting Effective Employee Performance Appraisals that will allow you to hone your professional skills.

Jan 22 to Jan 23, 2018$799/person Feb 19 to Feb 20, 2018$799/person Mar 19 to Mar 20, 2018$799/person
This SETC certified course allows participants to explore the rich functionality of Microsoft SCOM in an enterprise environment. Starting with the installation and configuration of a complete SCOM 2012 enterprise envronment, the course quickly moves into the essential topics of monitoring and audit using SCOM. We then discuss the use and development of common SCOM management packs for both Windows and Linux environments. The course concludes with a complete troubleshooting lab that allows participants to apply the many skills that they have acquired in class to a practical SCOM environment. If you need to implement SCOM in your organization, this SETC certified course will give you the essential skills and knowledge to make it happen. SETC Training offers professional SCOM training courses in Ottawa, Montreal, Toronto, Calgary and Quebec. Custom training course titled The Complete SCOM Training Course for IT Professionals that will allow you to hone your professional skills.

Jan 9 to Jan 12, 2018$2,775/person Feb 6 to Feb 9, 2018$2,775/person Mar 6 to Mar 9, 2018$2,775/person
This SETC certified course provides participants with the knowledge and skills they need to automate just about anything using PowerShell in a Windows environment. Starting with the basics of the language, this fast paced professional training course tackles everything from the basics of the language to its use in virtual infrastructures. On the way, participants are introduced to inheritance and polymorphism, WMI scripts, active directory and files amongst others. If you are a professional network administrator who wants to master automation with PowerShell, this is the course for you. Custom training course titled The Complete PowerShell Course for Professional Administrators that will allow you to hone your professional skills.

Jan 30 to Feb 2, 2018$2,775/person Feb 27 to Mar 2, 2018$2,775/person Mar 27 to Mar 30, 2018$2,775/person