5 training courses found | Help me choose

Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service and Troubleshooting Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 10 to Jan 12, 2018$1,675/person Feb 7 to Feb 9, 2018$1,675/person Mar 7 to Mar 9, 2018$1,675/person
Custom training course titled Customer Service for those who care that will allow you to hone your professional skills.

Jan 15 to Jan 16, 2018$1,150/person Feb 12 to Feb 13, 2018$1,150/person Mar 12 to Mar 13, 2018$1,150/person
This SETC certified course provides participants with a comprehensive introduction to the entire Wireshark Feature set. Begininng with the Wireshark user interface, the course provides practical instruction on the use of Wireshark to diagnose and resolve commone networking problems. If you want to improve your network diagnostic and troubleshooting skills, this SETC certified course is the learning event that you need. Custom training course titled Exploring Wireshark: A Practical Workshop that will allow you to hone your professional skills.

Jan 29 to Jan 29, 2018$650/person Feb 26 to Feb 26, 2018$650/person Mar 26 to Mar 26, 2018$650/person
Modern IT projects are some of the most far reaching and complex endeavors that an organization undertakes. Consequently, the professional teams that undertake these projects are sophisticated, highly skilled and diverse. What does it take to lead such a team towards a successful implementation? How can a leader stimulate creativity while keeping the project on track and in compliance with identified requirements and guidelines? This is not a trivial task. This SETC certified course equips the business professional with leading edge skills and techniques to build, motivate and develop teams in today’s complex and technology driven workplace. This workshop will inspire and motivate all those who participate. Whether you are a business executive or a business professional, the SETC certified leadership course will enable you to develop the leader in you. Custom training course titled The Art and Science of Leadership in Complex Environments that will allow you to hone your professional skills.

Contact us for delivery$1,675/person
This SETC Certified course provides a comprehensive exploration of the installation, configuration and maintenance of a production Oracle environment on a UNIX-LINUX platform. Topics covered include an overview of the different architectures, performance optimization through caching/tuning, backup and recovery and security. This comprehensive course discusses every aspect of Oracle database administration Custom training course titled Oracle Core Administration Skills that will allow you to hone your professional skills.

Jan 8 to Jan 12, 2018$2,775/person Feb 5 to Feb 9, 2018$2,775/person Mar 5 to Mar 9, 2018$2,775/person