4 training courses found | Help me choose

This SETC Certified explores Java development from architecture to implementation. This intermediate course covers everything from the internal architecture of the JVM to the performance implications of the various memory allocation techniques. Inheritance, polymorphism, data structures, algorithms and multi-threading are also included. The course concludes with an overview of refactoring techniques and of the use and design of design patterns. Custom training course titled Mastering Java Programming Techniques and Performance Tuning that will allow you to hone your professional skills.

Dec 5 to Dec 8, 2017$2,775/person Jan 30 to Feb 2, 2018$2,775/person Feb 27 to Mar 2, 2018$2,775/person Mar 27 to Mar 30, 2018$2,775/person
The effectiveness and efficiency of the change management process in an organization is a primary determinant of its agility and responsiveness. Good change management allows an organization to effectively respond to internal and external changes. This SETC learning event will introduce participants to the tangible and intangible elements of good change management. In the modern world, change is inevitable. Good managers anticipate, plan for and manage change. This is what this learning event is all about. Custom training course titled A Practical Approach to Change Management: Making it Happen that will allow you to hone your professional skills.

Jan 29 to Jan 29, 2018$650/person Feb 26 to Feb 26, 2018$650/person Mar 26 to Mar 26, 2018$650/person
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service and Troubleshooting Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 10 to Jan 12, 2018$1,675/person Feb 7 to Feb 9, 2018$1,675/person Mar 7 to Mar 9, 2018$1,675/person
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. This SETC certified course equips the service desk professional with best in class methodologies and practices in the art and science of customer service. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course. Custom training course titled Customer Service Skills for ITIL Based Service Desks that will allow you to hone your professional skills.

Jan 29 to Jan 30, 2018$1,150/person Feb 26 to Feb 27, 2018$1,150/person Mar 26 to Mar 27, 2018$1,150/person