Live Instructor-Led Training
Modern IT projects are some of the most far reaching and complex endeavors that an organization undertakes. Consequently, the professional teams that undertake these projects are sophisticated, highly skilled and diverse. What does it take to lead such a team towards a successful implementation? How can a leader stimulate creativity while keeping the project on track and in compliance with identified requirements and guidelines? This is not a trivial task. The course Leading in Complex Environments (Leadership Training) equips the business professional with leading edge skills and techniques to build, motivate and develop teams in today’s complex and technology driven workplace. This workshop will inspire and motivate all those who participate. Whether you are a business executive or a business professional, the SETC certified leadership course will enable you to develop the leader in you.
Nov 11 - 12, 2024$1,500.00
Leadership: Can it be Defined?
What is a Manager?
What Distinguishes a Leader?
The Qualities of a Leader
The Leader and the People
Leadership and Information Technology
The Visionary
The Road Ahead – The Vision
To Change or Not to Change
The Art of Communication and the Sharing of Knowledge
The Art of the Follow Through
The Poison of Complacency
Work It! The Power to Energize
Setting Benchmarks and Ethical Standards
The Vision versus Reality
The Ability to Build
Understanding the Big Picture
Working with what you have: Personality Types:
Working with what you have: Skills and Knowledge
Rewards and Consequences
Conducting Meetings
The Keys to a Successful Team
The Ability to Manage
The Management Balance
Don’t Break: Managing Stress
You’re on the Clock: Managing Time
To Emote or not to Emote
The Energy Balance
Managing Real Life People
Managing Yourself: Achieving Balance
The Ability to Communicate
Speaking for Effect
Motivating for Effect
About Thinking on your Feet
The Power of Persuasion
The Art of Writing
The Power and the Danger of Email
The Ability to Enforce
With Great Power comes Great Responsibility
The Use of Power
Power and Knowledge
Power, Politics and Hierarchy
Power Struggles
Power and Leadership
The Power to Partner
Identifying the Need for a Partnership
Creating Strategic Alliances
The Six Cs of Partnering
Listening and Trust
The Need for Planning
About Planning
The Long Road: Long Term Planning
The Road Ahead: Medium Term Planning
The Nose in Front of you Face: Short Term Planning
Planning Tools and Techniques
A Final Case Study – The Leader as a Whole
Change Management Training: Making it Happen
he effectiveness and efficiency of the change management process in an organization is a primary determinant of its agility and responsiveness. Good change management allows an organization to effectively respond to internal and external changes. The course Making it Happen (Change Management Training) introduces participants to the tangible and intangible elements of good change management. In the modern world, change is inevitable. Good managers anticipate, plan for and manage change. This change management training course will teach you how to manage organizational change.
Training course titled Change Management Training: Making it Happen that will allow you to hone your professional skills.
Oct 28 - 28, 2024$850.00Nov 25 - 25, 2024$850.00
Customer Service Training: Managing the Customer Experience
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Managing the Customer Experience (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Managing the Customer Experience that will allow you to hone your professional skills.
Oct 16 - 18, 2024$2,250.00Nov 13 - 15, 2024$2,250.00
Customer Service Training: Strategies for those who care
Effective customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Strategies for those who care (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. In addition this course provides participants with a comprehensive exploration of key troubleshooting skills and methods as they apply in a complex IT environment. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Strategies for those who care that will allow you to hone your professional skills.
Nov 4 - 5, 2024$1,500.00
Excel Training: Data Analysis & Presentation
The course Data Analysis & Presentation (Excel Training) explores data analysis with MS Excel. The training includes basic & advanced functions, pivot tables & charts, and the use of Excel graphs to present rich information. The course also covers the use of custom functions and discusses useful tips & tricks for everyday use in MS Excel.
Training course titled Excel Training: Data Analysis & Presentation that will allow you to hone your professional skills.
Nov 11 - 12, 2024$1,500.00
Risk Management Training: Enterprise Risk Management Intro
The course Enterprise Risk Management Intro (Risk Management Training) is a comprehensive introduction to enterprise risk assessment. Starting with the basic principles of risk, the course explores the risk assessment process and its many techniques. The training includes barriers analysis, causal analysis, human reliability analysis & more. Defuse the ticking time bomb of risk in your projects by learning concrete techniques for risk assessment and mitigation.
Training course titled Risk Management Training: Enterprise Risk Management Intro that will allow you to hone your professional skills.
Nov 4 - 4, 2024$850.00
Business Writing Training: Creating Documents that Work
A document that excites and motivates the reader can make the difference between project success and project failure. In today’s information rich workplace, a well written document that moves the reader to action is key. But well written technical documents don’t just happen. They are created by well-organized, informed and knowledgeable writers. equips the business professional with the necessary tools and strategies to plan and create technical documents that inspire, inform, motivate and facilitate decision making. The course Creating Documents that Work (Business Writing Training) teaches you to write documents that communicate & deliver. Technical documents do not need to be long, complicated and obtuse.
Training course titled Business Writing Training: Creating Documents that Work that will allow you to hone your professional skills.
Nov 4 - 5, 2024$1,500.00
Business Writing Training: The Tools of the Trade
The course The Tools of the Trade (Business Writing Training) teach you to plan and write great documents. The training includes document planning and techniques for good transition & flow management. The course also discusses strategies for effective content development & business writing. The training concludes with a discussion on writing effective business topics and a general debrief of the business writing process.
Training course titled Business Writing Training: The Tools of the Trade that will allow you to hone your professional skills.
Oct 28 - 29, 2024$1,500.00Nov 25 - 26, 2024$1,500.00
Communication Training: Negotiation Skills Workshop
The course Negotiation Skills Workshop (Communication Training) teaches you how to negotiate. The training includes techniques that allow you to interpret actions & language in order to predict the likely outcomes of a course of action. You learn to formulate strategies that will get you closer to what you want through strategic & focused negotiation.
Training course titled Communication Training: Negotiation Skills Workshop that will allow you to hone your professional skills.
Nov 4 - 5, 2024$1,500.00
Communication Training: Workplace, Technology & People
The course Workplace, Technology & People (Communication Training) teaches you to communicate effectively in the workplace. The training includes the basics of human communication, techniques for avoiding communication breakdowns and presents an overview of different communication styles. The course covers how to actively listen, how to make use of assertive communication and covers techniques that facilitate communication in multi-cultural environments.
Training course titled Communication Training: Workplace, Technology & People that will allow you to hone your professional skills.
Nov 11 - 12, 2024$1,500.00
Conflict Resolution Training: Understanding the Roots
In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course Making it Work for Everyone (Conflict Resolution Training) teaches you how to resolve problems & manage conflict while keeping your cool.
Training course titled Conflict Resolution Training: Understanding the Roots that will allow you to hone your professional skills.
Oct 28 - 28, 2024$850.00Nov 25 - 25, 2024$850.00
Customer Service Training: Essential Skills for Service Desks
Effective IT customer service can define how both internal and external clients see your organization. In today’s challenging workplace, good IT customer service can increase productivity and can motivate staff to go beyond the strict essentials or their job. In the same way, bad customer service can lead to a loss of productivity that can affect every aspect of an organization’s operations. The course Essential Skills for Service Desks (Customer Service Training) equips the service desk professional with best in class methodologies and practices in the art and science of customer service. Give your staff the skills they need to manage incidents and troubleshoot problems with this eminently practical SETC certified course.
Training course titled Customer Service Training: Essential Skills for Service Desks that will allow you to hone your professional skills.
Oct 21 - 22, 2024$1,500.00Nov 18 - 19, 2024$1,500.00
Leadership Training: The Art of Leadership & Deliverology
The course The Art of Leadership & Deliverology (Leadership Training) teaches you how to become a great leader. Starting with the elaboration of a vision, the course allows you to explore the key competencies that make you a great leader. This includes training on team building, managing work, effective communication and managing people. The course also discusses related topics such as creating partnerships, project management & the use of process for effective deliverology.
Training course titled Leadership Training: The Art of Leadership & Deliverology that will allow you to hone your professional skills.
Oct 23 - 25, 2024$2,250.00Nov 20 - 22, 2024$2,250.00
Management Training: Improving your Learning & Memory Skills
The course Improving your Learning & Memory Skills (Management Training) teaches you how to use your brain. Effective techniques such as imagery, free association, story telling as well as deductive & inductive thinking are used to replace ineffective repetition based techniques. Learn to unlock the power of your brain!
Training course titled Management Training: Improving your Learning & Memory Skills that will allow you to hone your professional skills.
Oct 28 - 28, 2024$850.00Nov 25 - 25, 2024$850.00
Management Training: Managing Stress & Emotional Situations
The course Managing Stress & Emotional Situations (Management Training) teaches you to manage stress. High levels of stress affect different people in different ways. This training course will teach you to understand how you react to high stress levels and will allow you to develop effective stress management strategies.
Training course titled Management Training: Managing Stress & Emotional Situations that will allow you to hone your professional skills.
Nov 4 - 4, 2024$850.00
Management Training: Vendor & Partner Management
The course Vendor & Partner Management (Management Training) covers the processes & practices that support effective vendor management. The training includes creating a communication plan and planning & executing supporting processes & procedures for effective vendor management. The course also covers control & monitoring strategies for contract management.
Training course titled Management Training: Vendor & Partner Management that will allow you to hone your professional skills.
Nov 11 - 11, 2024$850.00
Microsoft Word Training: Planning & Creating Documents
The course Planning & Creating Documents (Microsoft Word Training) show you how to plan and create business documents that inspire, inform and motivate. You will learn how to use advacned MS Word features such as styles, macros and templates to spend mpre time writing and less time formatting. The 50:50 theory to practice ratio help you learn how to build real documents in less time using MS Word.
Training course titled Microsoft Word Training: Planning & Creating Documents that will allow you to hone your professional skills.
Oct 23 - 25, 2024$2,250.00Nov 20 - 22, 2024$2,250.00
Risk Management Training: Critical Failure Prevention & Management
The course Art of Enterprise Risk Management (Risk Management Training) is a comprehensive introduction to the art and science of enterprise risk management. Starting with the basic principles of risk, the course explores the risk assessment process and its many techniques. The training includes risk typing and identification, risk planning, barriers analysis, causal analysis, human reliability analysis and more. The course also tackles risk from a process perspective and includes topics such as availability management, Information Security Management, IT Service Continuity Management, Fault Tree Analysis and Business Impact Analysis. This workshop concludes with a practical discussion of the steps required to create key planning documents and a review of key concepts using a practical case study. Defuse the ticking time bomb of risk in your projects by learning concrete techniques for risk assessment and process definition with this exciting and hands-on workshop.
Training course titled Risk Management Training: Critical Failure Prevention & Management that will allow you to hone your professional skills.
Nov 11 - 12, 2024$1,500.00
SharePoint Training: Managing Documents Productively
The course Managing Documents Productively (SharePoint Training) explores document management with SharePoint. The training includes working with SharePoint to create & customize document libraries. The course covers custom content types, custom fields, working with document metadata and SharePoint search.
Training course titled SharePoint Training: Managing Documents Productively that will allow you to hone your professional skills.
Oct 21 - 21, 2024$850.00Nov 18 - 18, 2024$850.00