What We Do

Your success is our success. Everything we do is tailored to help you meet your learning goals. Small classes, dynamic instructors, real-world content. In fact - where possible, we prefer to mentor an individual one-on-one than cancel a course! Come meet our team and let's get learning.

  • Professional Development including Problem-Solving, Confict Resolution, IT for Everyone, Customer Service, Consultations and Engagement, Program Evaluation, MS Office Suite, Business Analysis, Writing and Presentation Skills
  • Management and Leadership Training including Change Management, Process Management, Financial Management, Project Management, Risk Management, People Management, Leadership and Entrepreneurship
  • Facilitation, Coaching and Mentoring Services
  • Server Training (Oracle, Windows, SharePoint, BizTalk, TFS, SQL Server, Linux, etc...)
  • Traditional and Iterative Project Management Training including SCRUM
  • Business Analysis, Requirements Management, Process Engineering and Testing/QA
  • Application Development Training (.NET, Java, C++, HTML, JavaScript, PLSQL, etc...)
  • Network Skills Training (IT Security, Offensive Security, IPv6, Telecom, VOIP, etc...)
  • Artificial Intelligence, 3D Printing and anything you can imagine
We at SETC Training believe corporate training should be relevant, engaging and effective. Effective learning is understanding the underlying principles of a topic and exploring how these principles play out in the real world through concrete examples and exercises – not by jumping randomly from subject to subject, or blindly following a paint-by-numbers’ style manual. We build our courses to move logically from one topic to the next, building competencies in our clients as they move through the material. Just as importantly, we appreciate that you have taken time away from your busy schedule to join us! Our instructors and staff work hard to make sure your learning experience is a great one.

  • We guarantee any course to run with 3 people or more
  • All of our courses are available virtually
  • Our SETC Virtual Training Platform includes complete technical labs and virtual breakout rooms
  • Our instructors are seasoned professionals and they are always live
  • When you register 2 people, you get an automatic 10% discount (see pricing)
  • We will customize the content of any course
  • We will do everything possible to avoid cancelling a class
  • We will strive to be responsive in everything we do
  • We will be respectful and courteous at all times
  • Your learning outcomes will always be our top priority
Jean-Marc Choquette
President, CEO and Senior Instructor

I am a passionate, highly-trained, experienced instructor, and entrepreneur. Tackling technically-complex, real-world business problems, motivates me to developing engaging, comprehensive and relevant courses and materials for you. A strong believer in life-long learning, I completed my Chartered Financial Analyst designation – and bring that industry-recognized financial expertise to my Leadership, Project Management and other management courses. I have developed software applications since I was 8 years old – building an expertise in Java, C++, VB .NET and C# development. I can move easily from Linux to the intricacies of Windows Server, SharePoint, BizTalk, TFS, SQL Server, and Oracle and more. I have a team of dedicated instructors, carefully screened for their abilities and customer-focus, ready to help you move your career to the next level.
Education & Accredication
  • Masters in Education, University of Ottawa
  • Bachelors of Education, University of Ottawa
  • Bachelor of Science (Mathematics), University of Ottawa
  • ITIL® Expert
  • CFA®
  • Project Management Professional ®(PMP)
  • PRINCE2® Practitioner
  • Microsoft Certifications: MCSD .NET, MCSD, MCAD, MCDBA, MCSE
Community Involvement
  • Member of the CFA Institute
  • Led a series of free “MathMagic” workshops for parents of primary-school children in Ottawa, to guide and inspire their child’s love of mathematics and to promote the joy of math education.
  • Provided pro-bono services to several not-for-profit community organizations, to help them build proposals, web sites and efficient business processes.
  • Long distance cyclist and volunteer baseball coach.
Cynthia J. Benjamin
Senior Director of Business Development and Senior Instructor

Personable, energetic, with a zeal for learning, I have over 20 years of Program Evaluation, Performance Measurement, Project Management, People Management and Strategic Planning experience with government, not-for-profit and private sectors. Working in various departments and agencies of the federal government, on international and domestic files, I bring an inside understanding of the technical competencies, strengths and challenges facing the Public Service. I have facilitated numerous workshops in Project Management, Program Evaluation, Train-the-Trainer and Change Management. I also have significant experience in stakeholder consultations, policy analysis and reporting, program monitoring and evaluation, qualitative and quantitative experimental design and analysis, contracting, grant/proposal writing, corporate planning, business process re-engineering and supervision.
Education & Accreditation
  • Master of Arts (Sociology), Queen’s University
  • Certified Scrum Master®
  • Bachelor of Social Sciences (Criminology), University of Ottawa
  • Bachelor of Science (Genetics), McGill University
  • ITIL v3® Foundation Certification
  • Manager Development Program, Canada School of the Public Service
  • Qualitative: MaxQDA, Group Facilitation, Interview Techniques
  • Quantiative: Excel, SPSS, Systat, Beyond 20/20, Survey Design
  • Advanced Risk-Analysis for Audit Professionals
  • Crime Analysis, Alpha Group Centre for Crime and Intelligence Analysis Training
Community Involvement
  • Member of the Canadian Evaluation Society
  • House of Commons Volunteer Award recipient (2016, 2017)
  • As Project Manager for “Inspiration Playground/Community Garden” (2013-2015), I led an amazing team of volunteers and stakeholders in the multi-year planning, fund-raising and transformation of 7,000 sf of pavement into an outdoor classroom, community garden/green space and playground for an urban Ottawa school.
  • Enamored with Latin dancing – salsa, bachata, merengue, chacha