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Professional Development Training

Professional Development Services Description

SETC Training Ottawa provides effective & practical professional development training. Drive you career by developing core business skills. SETC can teach you what you need to know to become a top performer. Our training classes include such topics as business analysis, testing & QA, business writing, problem solving, decision making, presentation skills, Microsoft Office (Word, Excel, PowerPoint, Visio & more) and conflict resolution amongst others. SETC Training also offers Social Media training and web page design and SEO courses.

Special Offers

Register 2 people in any of our professsional development training courses and get;
  1. Guaranteed dates with a live in-class instructor (In Ottawa or virtual)
  2. An automatic 10% discount on the individual training rate
  3. Custom training content with relevant practical exercises and a 50:50 theory to practice split
  4. Have a group of 5 people or more? You may qualify for a discount up to 85% on each additional registration.

Customer Comments

The instructor was able to make a very dry subject dynamic and interesting. Her depth and breadth of knowledge made it very easy for her to make the material relatable to my work experience (department-specific examples). She was able to keep command of the class while keeping a positive and professional attitude. She maintained a good pace for learning. not too slow and not too fast.Great job and thank you for making these 2 days of training informative and fun! (CBSA)
The group discussions were helpful and kept me engaged. Instructor was very knowledgeable about many topics. Great course! (Service Canada)

SEO Training

Our Ottawa SEO training courses teach yow how to design, tune and promote a public web site. A great web site is essential to organizational success in both the public and private sectors. Your web site must be designed so that users can find the information that they seek quickly and easily. It must also be fast, easy to use and visually appealing. The SEO training classes at SETC Training show you how to build a great web site that is both user friendly and search engine compliant.
Course was great, well taught. Not too complex.

Business Analysis Training

Our Ottawa Business Analysis training courses teach you about requirements management, use case development and business process modeling. Our training teaches you how to apply concrete techniques in requirements elicitation and identification to identify, validate and document requirements and to write detailed and effective business cases.
The instructor was excellent; she was patient, enthusiastic and very knowledgeable about the material being instructed

Requirements Training

Our Ottawa Requirements training courses teach you to elicit, write & maintain quality business requirements. The training includes tips and tricks on how to identify functional and non-functional requirements using traditional, iterative & agile methods. Our Requirements courses discuss business & system use cases, user stories and best practices in constructing and maintaining client focused business requirements documents.
I learned a lot of important topics which will be very useful for my future career advancement. This particular course covered broad range of topics that I need to do my job well. The classroom was very clean, neat and the instructor was very helpful and knowledgeable.

Testing Training

Our Ottawa Testing training courses help you plan and execute your testing activities with flawless precision. Our training includes the different forms of testing (Load, Stress, Regression, User Acceptance, etc..), writing good test plans & test cases, and automating tests through test automation.
The trainer had a great depth of practical expertise, and was able to effectively solidify critical information included in the course materials. I think the topics covered in the course will be effective in assisting me to be more effective in my current employment role.

Business Writing Training

Our Ottawa Business Writing training courses teach you to write & edit quality business documents. Our training includes document structure, document planning, editing techniques, flow management & more. Our advanced writing courses cover the use of templates & styles, active & passive voice, referencing & more.
I found the instructor great! She was affable and funny, gave great examples, worked with me very well in the class and in the exercises. She is a gem of an instructor, it's hard to find someone with the vivacity to keep your attention for so long.

Conflict Resolution Training

Our Ottawa Conflict Resolution training courses teach you effective strategies to defuse and resolve conflict in the workplace. This includes teaching yourself to handle conflict in a systematic and rational way. SETC courses also give you the skills to better understand how people react when they are in conflict situations. Armed with this understanding and a full arsenal of tools and techniques, you will become the office guru when it comes to conflict resolution in the workplace.
Very good course. Thank you very much!

Presentation Skills Training

Our Ottawa Presentation Skills training courses teach you how to plan & deliver presentations with flair. Our training includes PowerPoint presentation design & creation as well as tips & tricks for making your presentations memorable & effective. Our courses teach you how to prepare for, plan and deliver a presentation that gets results and that motivates attendees to pay attention.
Although I was familiar with training, this course provided me with an excellent knowledge base and tools that I can carry over to my own team and future. The instructor was excellent and did an amazing job of adapting the course content, pace to suit the audience.

Microsoft Office Training

Our Ottawa Microsoft Office training courses teach you how to maximize your productivity with the Microsoft Office suite. Our training includes document editing with MS Word, analyzing data in spreadsheets with MS Excel, creating rich diagrams with MS Visio, writing and editing email with MS Outlook and creating databases with MS Access.
As a senior program advisor, this learning will significantly improve the pace and quality of my analyses, as well as effectively strengthen the validity of my advice and recommendations to executives, and supporting data I present (tables and charts etc). Thank you!

Program Evaluation Training

Our Ottawa Program Evaluation training courses teach you how about evaluation design and execution. Our training covers the development of an evaluation framework, interview guides, logic models, evaluation plans & more. We also delve into research methods, statistical data analysis, and alternative & experimental design to help you get more out of your evaluation efforts.
The instructor was very good at explaining things in a way that allowed me to understand how an evaluation can be designed and execited from beginning to end. Thanks very much!

Problem Solving Training

Our Ottawa Problem Solving training courses teach you how to solve problems using systematic logic. Our training includes strategies that allow you to list causes, identify potential solutions, select the most likely solution and apply the chosen solution. Problem solving is discussed from both a human and a logic perspective. You learn to manage the emotional context and to master related analytical skills in order to become exceptional at problem solving.
Enthusiasm of the instructors and level of knowledge were outstanding. Training would be highly recommended to coworkers.

Data Analytics & Metrics Training

Our Ottawa Data Analytics training courses teach you to analyze your data so that it becomes useful information. Using Excel, you will learn how to use advanced functions and techniques to analyze both numeric and text-based data. Our training also covers advanced reporting, pivot tables and custom function development.
Excellent course that has expanded on my knowledge and abilities to use Excel, notably pivot tables

Customer Service Training

Our Ottawa Customer Service training courses teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios.
Great training. Great participation 2 day went by so quick and lots to apply in all aspects of life.