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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Aug 18 - 20, 2021$2,250.00Sep 22 - 24, 2021$2,250.00Oct 20 - 22, 2021$2,250.00Nov 17 - 19, 2021$2,250.00Dec 15 - 17, 2021$2,250.00Jan 19 - 21, 2022$2,250.00Feb 16 - 18, 2022$2,250.00Mar 16 - 18, 2022$2,250.00Apr 20 - 22, 2022$2,250.00

Customer Service Training: Strategies for those who care

Aug 16 - 17, 2021$1,250.00Sep 20 - 21, 2021$1,250.00Oct 18 - 19, 2021$1,250.00Nov 15 - 16, 2021$1,250.00Dec 13 - 14, 2021$1,250.00Jan 17 - 18, 2022$1,250.00Feb 14 - 15, 2022$1,250.00Mar 14 - 15, 2022$1,250.00Apr 18 - 19, 2022$1,250.00

Customer Service Training: The Fundamentals

Aug 16 - 16, 2021$750.00Sep 20 - 20, 2021$750.00Oct 18 - 18, 2021$750.00Nov 15 - 15, 2021$750.00Dec 13 - 13, 2021$750.00Jan 17 - 17, 2022$750.00Feb 14 - 14, 2022$750.00Mar 8 - 9, 2022$750.00Mar 8 - 9, 2022$750.00Mar 14 - 14, 2022$750.00Apr 18 - 18, 2022$750.00

Customer Service Training: Essential Skills for Service Desks

Aug 23 - 24, 2021$1,250.00Sep 27 - 28, 2021$1,250.00Oct 25 - 26, 2021$1,250.00Nov 22 - 23, 2021$1,250.00Dec 20 - 21, 2021$1,250.00Jan 24 - 25, 2022$1,250.00Feb 22 - 23, 2022$1,250.00Mar 21 - 22, 2022$1,250.00Apr 25 - 26, 2022$1,250.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto