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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Sep 10 - 12, 2025$2,750.00Oct 8 - 10, 2025$2,750.00Nov 5 - 7, 2025$2,750.00Dec 3 - 5, 2025$2,750.00Jan 14 - 16, 2026$2,750.00Feb 11 - 13, 2026$2,750.00Mar 11 - 13, 2026$2,750.00

Customer Service Training: Strategies for those who care

Sep 1 - 2, 2025$1,500.00Sep 29 - 30, 2025$1,500.00Oct 27 - 28, 2025$1,500.00Nov 24 - 25, 2025$1,500.00Jan 5 - 6, 2026$1,500.00Feb 2 - 3, 2026$1,500.00Mar 2 - 3, 2026$1,500.00

Customer Service Training: Customer Experience Strategies and Management

Sep 22 - 23, 2025$1,500.00Oct 20 - 21, 2025$1,500.00Nov 17 - 18, 2025$1,500.00Dec 15 - 16, 2025$1,500.00Jan 26 - 27, 2026$1,500.00Feb 23 - 24, 2026$1,500.00Mar 23 - 24, 2026$1,500.00

Customer Service Training: Essential Skills for Service Desks

Sep 15 - 16, 2025$1,500.00Oct 13 - 14, 2025$1,500.00Nov 10 - 11, 2025$1,500.00Dec 8 - 9, 2025$1,500.00Jan 19 - 20, 2026$1,500.00Feb 16 - 17, 2026$1,500.00Mar 16 - 17, 2026$1,500.00

Customer Service Training: The Fundamentals

Sep 22 - 22, 2025$850.00Oct 20 - 20, 2025$850.00Nov 17 - 17, 2025$850.00Dec 15 - 15, 2025$850.00Jan 26 - 26, 2026$850.00Feb 23 - 23, 2026$850.00Mar 23 - 23, 2026$850.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto