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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced in-class instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Essential Skills for Service Desks

Dec 10 - 11, 2018$1,150.00Jan 21 - 22, 2019$1,150.00Feb 18 - 19, 2019$1,150.00Mar 18 - 19, 2019$1,150.00Apr 15 - 16, 2019$1,150.00

Customer Service Training: Managing the Customer Experience

Dec 5 - 7, 2018$1,675.00Jan 16 - 18, 2019$1,675.00Feb 13 - 15, 2019$1,675.00Mar 13 - 15, 2019$1,675.00Apr 10 - 12, 2019$1,675.00

Customer Service Training: Strategies for those who care

Dec 3 - 4, 2018$1,150.00Jan 14 - 15, 2019$1,150.00Feb 11 - 12, 2019$1,150.00Mar 11 - 12, 2019$1,150.00Apr 8 - 9, 2019$1,150.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto