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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced in-class instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Mar 11 - 13, 2020$2,250.00Apr 15 - 17, 2020$2,250.00May 13 - 15, 2020$2,250.00Jun 10 - 12, 2020$2,250.00Jul 15 - 17, 2020$2,250.00

Customer Service Training: Strategies for those who care

Mar 16 - 17, 2020$1,250.00Apr 20 - 21, 2020$1,250.00May 19 - 20, 2020$1,250.00Jun 15 - 16, 2020$1,250.00Jul 20 - 21, 2020$1,250.00

Customer Service Training: The Fundamentals

Mar 16 - 16, 2020$750.00Apr 20 - 20, 2020$750.00May 19 - 19, 2020$750.00Jun 15 - 15, 2020$750.00Jul 20 - 20, 2020$750.00

Customer Service Training: Essential Skills for Service Desks

Mar 16 - 17, 2020$1,250.00Apr 20 - 21, 2020$1,250.00May 19 - 20, 2020$1,250.00Jun 15 - 16, 2020$1,250.00Jul 20 - 21, 2020$1,250.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto