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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Feb 8 - 10, 2023$2,250.00Mar 8 - 10, 2023$2,250.00Apr 5 - 7, 2023$2,250.00May 3 - 5, 2023$2,250.00May 31 - Jun 2, 2023$2,250.00Jun 28 - 30, 2023$2,250.00

Customer Service Training: Strategies for those who care

Feb 13 - 14, 2023$1,500.00Mar 13 - 14, 2023$1,500.00Apr 10 - 11, 2023$1,500.00May 8 - 9, 2023$1,500.00Jun 5 - 6, 2023$1,500.00Jul 10 - 11, 2023$1,500.00

Customer Service Training: The Fundamentals

Feb 20 - 20, 2023$850.00Mar 20 - 20, 2023$850.00Apr 17 - 17, 2023$850.00May 15 - 15, 2023$850.00Jun 12 - 12, 2023$850.00Jul 17 - 17, 2023$850.00

Customer Service Training: Essential Skills for Service Desks

Feb 27 - 28, 2023$1,500.00Mar 27 - 28, 2023$1,500.00Apr 24 - 25, 2023$1,500.00May 22 - 23, 2023$1,500.00Jun 19 - 20, 2023$1,500.00Jul 24 - 25, 2023$1,500.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto