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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Dec 2 - 4, 2020$2,250.00Jan 20 - 22, 2021$2,250.00Feb 17 - 19, 2021$2,250.00Mar 17 - 19, 2021$2,250.00Apr 21 - 23, 2021$2,250.00

Customer Service Training: Strategies for those who care

Dec 7 - 8, 2020$1,250.00Jan 18 - 19, 2021$1,250.00Feb 15 - 16, 2021$1,250.00Mar 15 - 16, 2021$1,250.00Apr 19 - 20, 2021$1,250.00

Customer Service Training: The Fundamentals

Dec 7 - 7, 2020$750.00Jan 18 - 18, 2021$750.00Feb 15 - 15, 2021$750.00Mar 15 - 15, 2021$750.00Apr 19 - 19, 2021$750.00

Customer Service Training: Essential Skills for Service Desks

Dec 7 - 8, 2020$1,250.00Jan 25 - 26, 2021$1,250.00Feb 22 - 23, 2021$1,250.00Mar 22 - 23, 2021$1,250.00Apr 26 - 27, 2021$1,250.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto