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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced in-class instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Oct 9 - 11, 2019$2,250.00Nov 6 - 8, 2019$2,250.00Dec 4 - 6, 2019$2,250.00Jan 15 - 17, 2020$2,250.00Feb 12 - 14, 2020$2,250.00Mar 11 - 13, 2020$2,250.00

Customer Service Training: Strategies for those who care

Oct 7 - 8, 2019$1,150.00Nov 4 - 5, 2019$1,150.00Dec 2 - 3, 2019$1,150.00Jan 20 - 21, 2020$1,150.00Feb 17 - 18, 2020$1,150.00Mar 16 - 17, 2020$1,150.00

Customer Service Training: The Fundamentals

Sep 25 - 25, 2019$750.00Oct 21 - 21, 2019$750.00Nov 18 - 18, 2019$750.00Dec 16 - 16, 2019$750.00Jan 20 - 20, 2020$750.00Feb 17 - 17, 2020$750.00Mar 16 - 16, 2020$750.00

Customer Service Training: Essential Skills for Service Desks

Oct 15 - 16, 2019$1,150.00Nov 11 - 12, 2019$1,150.00Dec 9 - 10, 2019$1,150.00Jan 20 - 21, 2020$1,150.00Feb 17 - 18, 2020$1,150.00Mar 16 - 17, 2020$1,150.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto