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Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Jun 1 - 3, 2022$2,250.00Jul 6 - 8, 2022$2,250.00Aug 31 - Sep 2, 2022$2,250.00Oct 5 - 7, 2022$2,250.00Nov 2 - 4, 2022$2,250.00Nov 30 - Dec 2, 2022$2,250.00

Customer Service Training: Strategies for those who care

Jun 6 - 7, 2022$1,250.00Jul 11 - 12, 2022$1,250.00Sep 12 - 13, 2022$1,250.00Oct 10 - 11, 2022$1,250.00Nov 7 - 8, 2022$1,250.00Dec 5 - 6, 2022$1,250.00

Customer Service Training: The Fundamentals

Jun 13 - 13, 2022$750.00Jul 18 - 18, 2022$750.00Sep 19 - 19, 2022$750.00Oct 17 - 17, 2022$750.00Nov 14 - 14, 2022$750.00Dec 12 - 12, 2022$750.00

Customer Service Training: Essential Skills for Service Desks

Jun 20 - 21, 2022$1,250.00Jul 25 - 26, 2022$1,250.00Sep 26 - 27, 2022$1,250.00Oct 24 - 25, 2022$1,250.00Nov 21 - 22, 2022$1,250.00Dec 19 - 20, 2022$1,250.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto