Category Overview | Course List | Course Locations | Help me choose

Ottawa Customer Service Training

Course Category Overview

The Customer Service courses at SETC Training Ottawa teach you concrete techniques that help make you a customer service superstar. You will learn about conflict resolution, problem solving, verbal cues, personality types & more. Our training teaches you how to handle the different types of difficult people while maintaining your calm. We teach you to always win by making your customer the priority in all customer service scenarios. The Customer Service Training courses at SETC Training are practical and hands-on and feature an experienced live instructor and a 50:50 theory to practice ratio.

Course List

Customer Service Training: Managing the Customer Experience

Oct 11 - 13, 2023$2,250.00Nov 8 - 10, 2023$2,250.00Dec 6 - 8, 2023$2,250.00Jan 17 - 19, 2024$2,250.00Feb 14 - 16, 2024$2,250.00Mar 13 - 15, 2024$2,250.00

Customer Service Training: Strategies for those who care

Oct 2 - 3, 2023$1,500.00Oct 30 - 31, 2023$1,500.00Nov 27 - 28, 2023$1,500.00Jan 8 - 9, 2024$1,500.00Feb 5 - 6, 2024$1,500.00Mar 4 - 5, 2024$1,500.00

Customer Service Training: Customer Experience Strategies and Management

Sep 25 - 26, 2023$1,500.00Oct 23 - 24, 2023$1,500.00Nov 20 - 21, 2023$1,500.00Dec 18 - 19, 2023$1,500.00Jan 29 - 30, 2024$1,500.00Feb 26 - 27, 2024$1,500.00Mar 25 - 26, 2024$1,500.00

Customer Service Training: Essential Skills for Service Desks

Oct 16 - 17, 2023$1,500.00Nov 13 - 14, 2023$1,500.00Dec 11 - 12, 2023$1,500.00Jan 22 - 23, 2024$1,500.00Feb 19 - 20, 2024$1,500.00Mar 18 - 19, 2024$1,500.00

Customer Service Training: The Fundamentals

Sep 25 - 25, 2023$300.00Oct 23 - 23, 2023$300.00Nov 20 - 20, 2023$300.00Dec 18 - 18, 2023$300.00Jan 29 - 29, 2024$300.00Feb 26 - 26, 2024$300.00Mar 25 - 25, 2024$300.00

Course Locations

  • Ottawa

  • Montreal

  • Toronto