Cisco Training: Troubleshooting & Diagnostics


Course Delivery

Live Instructor-Led Training

Course Description

The course Troubleshooting & Diagnostics (Cisco Training) focuses on troubleshooting in an enterprise Cisco environment. The training includes core networks (IPv4 and IPv6), switching, routing, network services, network applications, security and malware. This comprehensive troubleshooting course also discusses effective troubleshooting methods that will allow you to remain cool under fire when your corporate network is in trouble.

Course Dates and Pricing


Jun 5 - 8, 2018$3,900.00Sep 4 - 7, 2018$3,500.00Oct 2 - 5, 2018$3,500.00Oct 30 - Nov 2, 2018$3,500.00Nov 27 - 30, 2018$3,500.00

Course Outline

Troubleshooting Skills and Methods

About Proactive versus Reactive Problem Management
Applying Concrete Troubleshooting Methods
Creating and Executing Support Procedures
Identifying the Symptoms
Categorizing the Incident/Problem
Prioritizing the Incident/Problem
Concrete Techniques for Identifying the Cause
Identifying and Testing the Solution
Applying the Changes
The Importance of Preventing Recurrence
The Art of Not Making things Worse
The Art of Zen in a War Zone

Maintenance and Troubleshooting with Essential Tools

Overview of Available Commands
Using the show command to Full Effect
Testing Network Connectivity Intelligently with ping and telnet
Collecting and Using Real-Time Information
Checking Hardware Function
Using Traffic Capture Tools : Wireshark and More
Using SNMP and Related Tools
Uisng NetFlow and other Related Tools
Enabling Event Notification

Troubleshooting the Basic Network

Overview of Relevant Concepts and Commands
Troubleshooting IPv4 Connectivity
Troubleshooting IPv6 Connectivity
Troubleshooting the Logical Network: Subnets and VLANs
Troubleshooting Layer 2 Switching
Troubleshooting Layer 3 Switching
Troubleshooting Spanning Tree Operations

Troubleshooting Routing

Overview of Relevant Concepts and Commands
Troubleshooting RIP and RIPng: Split Horizon and More
Troubleshooting EIGRP
Troubleshooting OSPF
Troubleshooting Route Redistribution
Troubleshooting BGP

Troubleshooting Network Services

Overview of Relevant Concepts and Commands
Troubleshooting Port Forwarding Issues
Troubleshooting NAT/PAT
Troubleshooting DNS
Troubleshooting DHCP\
Focus on IPv6 Coexistence

Troubleshooting Network Performance

Overview of Relevant Concepts and Commands
Diagnosing Network Performance Issues: Proposed Methodology
Troubleshooting Service Performance
Troubleshooting Switch Performance
Troubleshooting Router Performance
Troubleshooting Client Performance

Troubleshooting Converged Networks

Overview of Relevant Concepts and Commands
About Converged Network Elements
Troubleshooting Wireless Networks
Troubleshooting WLAN Connectivity Issues
Troubleshooting VOIP Implementations
Troubleshooting Video Issues

Troubleshooting Security

Overview of Relevant Concepts and Commands
Troubleshooting Firewalls and Public Facing Elements
Troubleshooting Cryptographic Components
Troubleshooting Remote Access Components
Identifying and Managing Attacks
Preventing Attacks

A Complete Troubleshooting Lab


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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