Conflict Resolution Training: Making it work for Everyone


Course Delivery

Live Instructor-Led Training

Course Description

In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The Ottawa Conflict Resolution training course Making it Work for Everyone teaches you how to resolve problems and manage conflict while keeping your cool.

Course Dates and Pricing


Sep 3 - 3, 2019$750.00Sep 30 - 30, 2019$750.00Oct 28 - 28, 2019$750.00Nov 25 - 25, 2019$750.00

Course Outline

Understanding Conflict

What Are Your Conflict Fears?
Positive and Negative Aspects of Conflict
Conflict Dynamics

Understanding You

Jungian Personality Types
Introverts and Extroverts
5 Communication Styles – the good, the bad and the ugly
Tips for Managing Strong Emotions

Conflict Resolution Styles

5 Conflict Resolution Styles
Assessing Your Conflict Style
The Dynamics of Different Conflict Styles

Understanding Barriers to Communication

Communication Barriers
Mitigation Strategies to Address Communication Barriers
Dealing with Difficult Topics
How to Have Better Conversations

Managing Conflict Situations – Before, During, After

Plan, Prepare and Practice
Identifying Common Difficult Behaviours
Handling Difficult Questions
Managing the Room
Setting the Scope and Ground Rules
Using the Agreement Frame
Building Consensus
Making a Graceful Exit
Learn and Grow

Course Locations

  • Ottawa

  • Montreal

  • Toronto

Related Conflict Resolution Training

Conflict Resolution Training: Understanding the Roots

In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course Making it Work for Everyone (Conflict Resolution Training) teaches you how to resolve problems & manage conflict while keeping your cool. Training course titled Conflict Resolution Training: Understanding the Roots that will allow you to hone your professional skills.

Sep 16 - 16, 2019$750.00Oct 15 - 15, 2019$750.00Nov 11 - 11, 2019$750.00Dec 9 - 9, 2019$750.00