Live Instructor-Led Training
In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The Ottawa Conflict Resolution training course Making it Work for Everyone teaches you how to resolve problems and manage conflict while keeping your cool.
Dec 9 - 9, 2019$750.00Jan 14 - 14, 2020$750.00Feb 10 - 10, 2020$750.00Mar 9 - 9, 2020$750.00
Understanding Conflict
What Are Your Conflict Fears?
Positive and Negative Aspects of Conflict
Conflict Dynamics
Understanding You
Jungian Personality Types
Introverts and Extroverts
5 Communication Styles – the good, the bad and the ugly
Tips for Managing Strong Emotions
Conflict Resolution Styles
5 Conflict Resolution Styles
Assessing Your Conflict Style
The Dynamics of Different Conflict Styles
Understanding Barriers to Communication
Communication Barriers
Mitigation Strategies to Address Communication Barriers
Dealing with Difficult Topics
How to Have Better Conversations
Managing Conflict Situations – Before, During, After
Plan, Prepare and Practice
Identifying Common Difficult Behaviours
Handling Difficult Questions
Managing the Room
Setting the Scope and Ground Rules
Using the Agreement Frame
Building Consensus
Making a Graceful Exit
Learn and Grow
Conflict Resolution Training: Understanding the Roots
In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course Making it Work for Everyone (Conflict Resolution Training) teaches you how to resolve problems & manage conflict while keeping your cool.
Training course titled Conflict Resolution Training: Understanding the Roots that will allow you to hone your professional skills.
Dec 9 - 9, 2019$750.00Jan 20 - 20, 2020$750.00Feb 17 - 17, 2020$750.00Mar 16 - 16, 2020$750.00