Live Instructor-Led Training
In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course, Conflict Resolution Training: Making it Work for Everyone, teaches you how to resolve problems and manage conflict while keeping your cool. The format is a dynamic and interactive combination of lecture, scenarios, examples, exercises and discussions. Clients will leave the course having had the chance to discuss how to apply the tools to their real-world situations, as well as having a collection of resources to use as needed in their workplace.
Sep 1 - 1, 2025$850.00Sep 29 - 29, 2025$850.00Oct 27 - 27, 2025$850.00Nov 24 - 24, 2025$850.00Jan 5 - 5, 2026$850.00Feb 2 - 2, 2026$850.00Mar 2 - 2, 2026$850.00
Understanding Conflict
What Are Your Conflict Fears?
Positive and Negative Aspects of Conflict
Conflict Dynamics – What’s Going On?
Understanding You
Personality Types
Introverts and Extroverts
Communication Styles
Conflict Resolution Styles
Dynamics of Different Communication and Conflict Styles
Understanding Barriers to Communication
Types of Communication Barriers
Mitigation Strategies to Address Communication Barriers
Managing Conflict Situations – Before, During, After
Conflict Resolution Principles
Conflict Resolution Steps
Effective Communications Practices
Root Cause Analysis Tools
Negotiating Tools
Dealing with Difficult Situations
Handling Difficult Questions
Responding to Complaints
Responding to Angry Clients
Responding to Personal Attacks
Building Group Consensus
Wrap Up
Next Steps
Further Resources
Conflict Resolution Training: Understanding the Roots
In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course Making it Work for Everyone (Conflict Resolution Training) teaches you how to resolve problems & manage conflict while keeping your cool.
Training course titled Conflict Resolution Training: Understanding the Roots that will allow you to hone your professional skills.
Sep 22 - 22, 2025$850.00Oct 20 - 20, 2025$850.00Nov 17 - 17, 2025$850.00Dec 15 - 15, 2025$850.00Jan 26 - 26, 2026$850.00Feb 23 - 23, 2026$850.00Mar 23 - 23, 2026$850.00