Engagement Training: Planning and Conducting Consultations

Course Delivery

Live Instructor-Led Training

Course Description

Knowing what your stakeholders and customers want is critical to developing (or improving) a policy, product or service! The course Planning and Conducting Consultations will help you maximize stakeholder engagement, guiding you through the principles and strategies of good consultations, showing you how to plan, organize, and conduct consultations, and demonstrating how to analyze and use the information you collect to improve your client relationships, products and services.

Course Dates and Pricing

Jun 12 - 14, 2024$2,250.00Jul 17 - 19, 2024$2,250.00Aug 14 - 16, 2024$2,250.00Sep 18 - 20, 2024$2,250.00Oct 16 - 18, 2024$2,250.00Nov 13 - 15, 2024$2,250.00

Course Outline

Module 1: Introduction to Stakeholder Engagement

Why do it?
Types of stakeholder engagement

Module 2: Identifying and Managing Stakeholders

Strategies, tools and techniques to tame the chaos
Ethical Considerations

Module 3: Engagement Planning and Implementation

Creating your team
Defining the scope
Research designs
Asking good questions
Developing and testing engagement tools
Preparing and leading facilitated sessions

Module 4: Stakeholder Consultation Tools

Interviews, focus groups and surveys
Customer journey mapping
Design sessions and prototyping
Observation and naturalistic approaches
Reliability versus validity
Using social media platforms and tools

Module 5: Analysis and Reporting Back

Overview of different analytical techniques
Why report back
Next Steps

Module 6: Wrap up and Conclusion

Review of essential concepts and tools
Applying it to your context

Course Locations

  • Ottawa

  • Montreal

  • Toronto

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