Engagement Training: Planning and Conducting Consultations


Course Delivery

Live Instructor-Led Training

Course Description

Knowing what your stakeholders and customers want is critical to developing (or improving) a policy, product or service! The course Interviews, Focus Groups and Social Media (Engagement Training) will help you maximize stakeholder engagement, guiding you through the principles and strategies of good consultations, showing you how to plan, organize, and conduct consultations, and demonstrating how to analyze and use the information you collect to improve your client relationships, products and services.

Course Dates and Pricing


Oct 16 - 18, 2019$2,250.00Nov 13 - 15, 2019$2,250.00Dec 11 - 13, 2019$2,250.00Jan 27 - 28, 2020$550.00Feb 24 - 25, 2020$550.00Mar 23 - 24, 2020$550.00

Course Outline

Module 1: Introduction to Stakeholder Engagement

Why do it?
Types of stakeholder engagement

Module 2: Identifying and Managing Stakeholders

Strategies, tools and techniques to tame the chaos
Ethical Considerations

Module 3: Engagement Planning and Implementation

Principles
Creating your team
Defining the scope
Research designs
Asking good questions
Developing and testing engagement tools
Preparing and leading facilitated sessions

Module 4: Stakeholder Consultation Tools

Interviews, focus groups and surveys
Customer journey mapping
Design sessions and prototyping
Observation and naturalistic approaches
Reliability versus validity
Using social media platforms and tools

Module 5: Analysis and Reporting Back

Overview of different analytical techniques
Why report back
Next Steps

Module 6: Wrap up and Conclusion

Review of essential concepts and tools
Applying it to your context

Course Locations

  • Ottawa

  • Montreal

  • Toronto

Related Consultation & Engagement Training

Facilitation Training: Planning & Leading Great Sessions

The course Planning & Leading Great Sessions (Facilitation Training) is an animated hands-on workshop that teaches you to lead facilitated groups - how to plan and organize an event, understand the different type of tools and techniques to get people talking, and how to manage the personalities in the room. Training course titled Facilitation Training: Planning & Leading Great Sessions that will allow you to hone your professional skills.

Sep 30 - Oct 1, 2019$1,150.00Oct 28 - 29, 2019$1,150.00Nov 25 - 26, 2019$1,150.00Jan 13 - 14, 2020$1,150.00Feb 10 - 11, 2020$1,150.00Mar 9 - 10, 2020$1,150.00