Introduction To Performance Measurement


Course Delivery

Live Instructor-Led Training

Course Description

Introduction to Performance Measurement (Program Evaluation Training) provides a comprehensive overview of the concepts, tools and techniques needed plan the performance measurement strategy for your program. This course will help participants clarify the logic behind the activities they do and how it supports the immediate and longer-term goals of their organization. It will also examine what types of data/information are needed to track program performance, and how to organize, collect and analyze this information to direct program improvements. This interactive course provides a solid theoretical foundation using many examples, discussions, and practical exercises for participants to apply the concepts to their own real-world context.

Course Dates and Pricing


Sep 22 - 23, 2025$1,500.00Oct 20 - 21, 2025$1,500.00Nov 17 - 18, 2025$1,500.00Dec 15 - 16, 2025$1,500.00Jan 26 - 27, 2026$1,500.00Feb 23 - 24, 2026$1,500.00Mar 23 - 24, 2026$1,500.00

Course Outline

Overview of Performance Measurement Strategy

Purpose of the Performance Measurement Strategy
When to Develop the Performance Measurement Strategy
Elements – Program Profile, Logic Model, PM Framework and Evaluation Strategy

Program Profile

Elements of a Program Profile
Understanding Change Drivers, GBA+, AODA and Other Considerations
Stakeholder Analysis
Risk Analysis

Logic Model

Theory of Change
Logic Model Elements
Developing Indicators
KPIs, Efficiency, Effectiveness, Cost-Effectiveness, and Economy Indicators
S.M.A.R.T. Review
Measurement and Metrics
Benchmarks and Targets
Sample Logic Models

Performance Monitoring

Project Results Framework/ Performance Measurement Framework
Accountabilities and Reporting
Data Collection and Management
Safeguarding Privacy and Proprietary Information

Data Analysis and Reporting

Analyzing Data – A Brief Overview
Identifying Program Impact and Drawing Conclusions
Link to Evaluation Strategy
Continual Program Improvement
Data-Driven Decision-Making

Wrap Up

Conclusion and Next Steps
Additional Resources

Course Locations

  • Ottawa

  • Montreal

  • Toronto

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