Business Analysis Training: Process Engineering


Course Delivery

Live Instructor-Led Training

Course Description

The course Business Process Reengineering (Business Analysis Training) will guide participants on how to use their requirements documents to model and assess existing processes, and apply techniques to analyze, and improve organizational and system processes. Through a mix of presentations, discussions and hands-on practical exercises, participants will apply a variety of modelling techniques and problem-solving tools from BABOK to LEAN to assess as-is processes to move toward creating more efficient and effective processes.

Course Dates and Pricing


Oct 29 - Nov 1, 2019$2,775.00Nov 26 - 29, 2019$2,775.00Jan 7 - 10, 2020$2,775.00Feb 4 - 7, 2020$2,775.00Mar 3 - 6, 2020$2,775.00

Course Outline

Introduction and BA Review

Overview of Business Analysis
Review of Process Fundamentals
Review of Process versus Project Attributes
Understanding Business Architecture and Business Capabilities
Clarifying Business Requirements
Review of Project Management Approaches

Modelling the As-Is Process

Documenting Processes
Creating Process Maps
Using Alternative Graphical Models
Using a Requirements Model Diagram

Measuring Performance

About Metrics, Process Maturity and Critical Success Factors
The Need for Performance Measurement
Understanding Performance Indicators: KPIs, PIs, and KRIs
Using Indicators in a Practical Context: The 10/80/10 Rule

Troubleshooting the As-Is Process

Understanding the Vision
Understanding the Business Requirements
Understanding the Stakeholders
Eliciting Process Requirements
Use Cases and UML Diagrams
Using Lean Methodology: DMAIC
Using Lean Tools: VSM, 8 Wastes, RCA
Analyzing Capability Gaps
Prioritizing Requirements
Linking Business and Technical Requirements

Designing the To-Be Process

Defining Process Objectives
Defining Inputs and Outputs
Defining Triggers
Defining Activities
Defining Interactions with other Processes
Documenting Processes
Going from As-Is to To-Be Processes
Designing KPIs for the New Process
Management of Requirements and Use Cases

Business Process Modeling Notation (BPMN) in Practice

About BPM Theory
BPM Design Patterns
Basic Patterns
Branch and Join Patterns
Structural Patterns
Multiple Instances Pattern
State Based Patterns
Cancellation Patterns
A Complete Example
Data flow modelling (Diagrams, normalization, ER diagram)

The Science of Testing: Test Plans, Test Cases and Bugs

Testing Basics
A Traceability Strategy for the Organization
Components of a Master Test Plan
Writing and Refining Test Cases
The Test Design Specification
Static Testing
Boundary Value Testing
Decision Table Testing
Garbage Data
State Testing
Test Metrics: Defects and Bugs

Planning for Change

Going from the As-Is to To-Be Process
Managing Stakeholders
Managing Changes
Plan-Do-check-Act (PDCA)
Why do BPR Projects Fail?

Continual Service Improvement

Continual Service Improvement and Monitoring Process
Managing Changes – the 7Rs
Importance of Governance and Oversight
A Note about CoBiT

Conclusion and Recap


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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