Process Training: Processes for Performance & Predictability


Course Delivery

Live Instructor-Led Training

Course Description

The course Processes for Performance & Predictability (Process Training) explores the practical elements of process design & management. The training covers process management terminology & concepts and includes everything that you need to design, implement & monitor business processes within your organization.

Course Dates and Pricing


Nov 11 - 12, 2024$1,500.00

Course Outline

Understanding Processes

Process Definition
The Importance of the People and Process Separation
What are the Attributes of a Process?
The Difference between a Process and a Procedure
What are the Benefits of Proper Process Implementation?
What are the Major Resistance Points to Process Adoption?
Common Mistakes
Best Practices

Deigning Processes

Defining the Objective and the Scope
Defining Inputs and Outputs
Understanding Triggers
Defining Activities and Flow
Defining Roles and Responsibilities
Defining Sub-Processes
An Introduction to Modeling Notation

Implementing Process

Understanding the Status Quo
Identifying the Major Gaps
Preparing a Plan for Process Implementation
About Successful Change: Keep it Simple
Identifying a Project Champion
Ensuring proper Monitoring
Formulating a Communication Strategy
Measuring Results: Introducing KPIs

Measuring Performance

The Art of Process Measurement
What are we Measuring: Service, Process or Technology?
About KPIs, KRIs and PIs: The 80-20 Rule
A Formal Definition of Key Performance Indicator (KPI)
Identifying Process KPIs
Implementing the Measurement Systems

A Complete Process Example


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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