Live Instructor-Led Training
It takes all personalities to make the world go around. But honestly, some people just seem determined to work against you, no matter what you do? Difficult and under-performing employees, colleagues or supervisors can be the weak link in your project – causing delays, costing money and sowing discord. Avoidance is not the answer. Through discussions and case studies, the course Difficult Situations, Difficult People (Management Training) will guide participants through the process of understanding their conflict style, identifying the root cause of conflict, handling difficult conversations, and developing avenues for action.
Jun 23 - 24, 2025$1,500.00Jul 28 - 29, 2025$1,500.00
Introduction
Why Can’t We All Just Get Along?
Conflict as Communication
It Takes Two to Tango
Understanding Personalities
What is EQ?
Managing Anger
Managing Stress
Self-Assessment
Communication Styles, Barriers and Best Practices
Exploring Communication Styles
Identifying Barriers to Effective Communication
Best Practices in Good Communication
How to Connect with Extroverts
How to Connect With Introverts
Self-Assessment
Case Studies
Conflict Resolution Styles
Conflict Self-Assessment
Exploring the 5 Conflict Resolution Styles
Strengths and Limitations of Your Conflict Resolution Style
Managing Difficult Behaviours
Common Difficult Personality Types – the good, the bad and the ugly
What To Do And What Not To Do
Root Cause Analysis Tools
Case Studies
Limiting Workplace Conflict
Individual Strategies
Team Strategies
Organizational Strategies
Understanding and Applying Conflict Resolution Steps
Case Studies
Having Difficult Conversations
Preparing for the Conversation
Steps to a Successful Conversation
Using the Agreement Frame
Developing an Action Plan
Using Progressive Discipline
How to Handle Employees Who Refuse to Answer Questions
How to Handle On-the-Spot Resignations
Moving On
Pitfalls to Avoid
Case Studies
Pulling it All Together and Wrap Up
Core Competencies for Excellence in the Public Service
The Treasury Board Secretariat Core Competencies profile serves as the basis for hiring, learning and development, and performance and talent management for all employees of the Federal Public Service. This course Core Competencies for the Public Service (Leadership Training) will guide participants in assessing their competencies, identifying areas for improvement, and developing a plan to obtain the knowledge, skills and abilities to take their career to the next level.
Training course titled Core Competencies for Excellence in the Public Service that will allow you to hone your professional skills.
Jul 21 - 22, 2025$1,500.00
Management Training: Effective Employee Performance Reviews
One of the most challenging areas for managers can be the performance management and review process. Using lectures, role-playing and real-world case studies, The course Effective Employee Performance Reviews (Management Training) will outline the performance management cycle, how to plan, track and evaluate performance, provide guidelines for holding productive discussions, and how to handle difficult conversations and conflict.
Training course titled Management Training: Effective Employee Performance Reviews that will allow you to hone your professional skills.
Jul 7 - 8, 2025$1,500.00