Live Instructor-Led Training
It takes all personalities to make the world go around. But honestly, some people just seem determined to work against you, no matter what you do? Difficult and under-performing employees can be the weak link in your project – causing delays, costing money and sowing discord. Avoidance is not the answer. Through discussions and case studies, The course Difficult Situations, Difficult People (Management Training) will guide participants through the process of understanding their conflict style, identifying the root cause of conflict, handling difficult conversations, and developing avenues for action.
Sep 3 - 4, 2019$1,150.00Sep 30 - Oct 1, 2019$1,150.00Oct 28 - 29, 2019$1,150.00Nov 25 - 26, 2019$1,150.00
Why Can’t We All Just Get Along?
It Takes Two to Tango
Personality Types
Conflict Styles: Flight or Fight?
Communication Styles
Perspectives
Bias
Power Dynamics
Understanding the Root Causes of Workplace Conflicts
Conflict is Communication
Feelings: Bad, Mad, Sad or Different?
Roles and Responsibilities
Workplace and Group Dynamics
Workplace Culture
Root Cause Analysis Tool
Limiting Workplace Conflict
One Ounce of Prevention is Worth a Pound of Cure
Workplace Mental Health and Wellness
Communication and Team-Building
Conflict Resolution Options, Tools and Processes
Avoidance is Not the Answer
Positives of Conflict
Assessing the Problem
Documenting Behaviours and Incidents
Analyzing the Dynamics
Chronic versus Short-Term Behaviours
Urgent Response Required
Is This Something Bigger? Mental Health Indicators
What Resolution do I Want?
Discussing the Problem
Respect and Privacy
Preparing for the Discussion
Setting Boundaries
Focus on the Goal
Understanding the “Agreement Frame”
Communication Tips to Stay in Control
The Error of E-mail Confrontations
Things You Should Never Say, Write or Do
Addressing the Problem
Handling Passive-Aggressive Behaviour
Handling Aggressive Behaviour
How to deal with an in-session refusal to answer a question
How to deal with an in-session resignation
Avenues for Action – Acceptance, Consequences, Final Warning, Goodbye
Developing a Plan
Following Through
Pitfalls to Avoid
Loss of Self-Control
I-YOU Confrontation
You’re Late, Late, Late
Getting Sucked In
Being Stuck
Missing the Root of the Problem
Partial Follow Through
Not Knowing the Legal Requirements
Moving On
When it’s Done, it’s Done
What t do if it’s Not Done?
Techniques for De-Stressing
Core Competencies for Excellence in the Public Service
The Treasury Board Secretariat Core Competencies profile serves as the basis for hiring, learning and development, and performance and talent management for all employees of the Federal Public Service. This course Core Competencies for the Public Service (Leadership Training) will guide participants in assessing their competencies, identifying areas for improvement, and developing a plan to obtain the knowledge, skills and abilities to take their career to the next level.
Training course titled Core Competencies for Excellence in the Public Service that will allow you to hone your professional skills.
Sep 26 - 27, 2019$1,150.00Oct 21 - 22, 2019$1,150.00Nov 18 - 19, 2019$1,150.00Dec 16 - 17, 2019$1,150.00
Management Training: Effective Employee Performance Reviews
One of the most challenging areas for managers can be the performance management and review process. Using lectures, role-playing and real-world case studies, The course Effective Employee Performance Reviews (Management Training) will outline the performance management cycle, how to plan, track and evaluate performance, provide guidelines for holding productive discussions, and how to handle difficult conversations and conflict.
Training course titled Management Training: Effective Employee Performance Reviews that will allow you to hone your professional skills.
Sep 9 - 10, 2019$1,150.00Oct 7 - 8, 2019$1,150.00Nov 4 - 5, 2019$1,150.00Dec 2 - 3, 2019$1,150.00