Live Instructor-Led Training
One of the most challenging areas for managers can be the performance management and review process. Using lectures, role-playing and real-world case studies, The course Effective Employee Performance Reviews (Management Training) will outline the performance management cycle, how to plan, track and evaluate performance, provide guidelines for holding productive discussions, and how to handle difficult conversations and conflict.
May 4 - 5, 2026$1,500.00Jun 1 - 2, 2026$1,500.00Jul 6 - 7, 2026$1,500.00Aug 3 - 4, 2026$1,500.00Sep 7 - 8, 2026$1,500.00Oct 5 - 6, 2026$1,500.00Nov 2 - 3, 2026$1,500.00Nov 30 - Dec 1, 2026$1,500.00
What is Performance Management?
Linking the Day-To-Day to the Big Picture
The Performance Management Cycle
Corporate Culture, Frameworks and Guidelines
Role and Responsibilities
Communication
Planning for Performance
Understanding Strategic and Operational Objectives
Identifying Cascading Objectives
Goal-Setting
Aligning Employee Competencies with Objectives
Writing S.M.A.R.T objectives
Focus on the Future: Training, Mentoring, Career Paths
Monitoring and Guiding Performance
What Kind of Manager Are You?
Tools and Tips for Tracking Performance
Giving Ongoing and Specific Feedback
Coaching Skills
When You Hit a Bump in the Road
Assessing Performance
Dynamics of the Formal Performance Appraisal
Giving an Effective Performance Appraisal
Documenting Progress, Setting Goals
The Dynamics of Rewards and Consequences
Developing an Action Plan
Developing a Talent Management Plan
Termination
Having Difficult Conversations
Respect and Privacy
Preparing for the Discussion
Focus on the Goal
Using the ?Agreement Frame?
Communication Tips to Stay in Control
Handling Conflict
Handling Passive-Aggressive Behaviour
Handling Aggressive Behaviour
Handling Tears
Pitfalls to Avoid
Techniques for De-Stressing
Practice Sessions and Case Studies
Core Competencies for Excellence in the Public Service
The Treasury Board Secretariat Core Competencies profile serves as the basis for hiring, learning and development, and performance and talent management for all employees of the Federal Public Service. This course Core Competencies for the Public Service (Leadership Training) will guide participants in assessing their competencies, identifying areas for improvement, and developing a plan to obtain the knowledge, skills and abilities to take their career to the next level.
Training course titled Core Competencies for Excellence in the Public Service that will allow you to hone your professional skills.
Apr 20 - 21, 2026$1,500.00May 18 - 19, 2026$1,500.00Jun 15 - 16, 2026$1,500.00Jul 20 - 21, 2026$1,500.00Aug 17 - 18, 2026$1,500.00Sep 21 - 22, 2026$1,500.00Oct 19 - 20, 2026$1,500.00Nov 16 - 17, 2026$1,500.00Dec 14 - 15, 2026$1,500.00
Management Training: Difficult Situations, Difficult People
It takes all personalities to make the world go around. But honestly, some people just seem determined to work against you, no matter what you do? Difficult and under-performing employees, colleagues or supervisors can be the weak link in your project – causing delays, costing money and sowing discord. Avoidance is not the answer. Through discussions and case studies, the course Difficult Situations, Difficult People (Management Training) will guide participants through the process of understanding their conflict style, identifying the root cause of conflict, handling difficult conversations, and developing avenues for action.
Training course titled Management Training: Difficult Situations, Difficult People that will allow you to hone your professional skills.
Apr 27 - 28, 2026$1,500.00May 25 - 26, 2026$1,500.00Jun 22 - 23, 2026$1,500.00Jul 27 - 28, 2026$1,500.00Aug 24 - 25, 2026$1,500.00Sep 28 - 29, 2026$1,500.00Oct 26 - 27, 2026$1,500.00Nov 23 - 24, 2026$1,500.00Dec 21 - 22, 2026$1,500.00