Management Training: Effective Employee Performance Reviews


Course Delivery

Live Instructor-Led Training

Course Description

One of the most challenging areas for managers can be the performance management and review process. Using lectures, role-playing and real-world case studies, The course Effective Employee Performance Reviews (Management Training) will outline the performance management cycle, how to plan, track and evaluate performance, provide guidelines for holding productive discussions, and how to handle difficult conversations and conflict.

Course Dates and Pricing


Jan 7 - 8, 2019$1,150.00Feb 4 - 5, 2019$1,150.00Mar 4 - 5, 2019$1,150.00Apr 1 - 2, 2019$1,150.00

Course Outline

What is Performance Management?

Linking the Day-To-Day to the Big Picture
The Performance Management Cycle
Corporate Culture, Frameworks and Guidelines
Role and Responsibilities
Communication

Planning for Performance

Understanding Strategic and Operational Objectives
Identifying Cascading Objectives
Goal-Setting
Aligning Employee Competencies with Objectives
Writing S.M.A.R.T objectives
Focus on the Future: Training, Mentoring, Career Paths

Monitoring and Guiding Performance

What Kind of Manager Are You?
Tools and Tips for Tracking Performance
Giving Ongoing and Specific Feedback
Coaching Skills
When You Hit a Bump in the Road

Assessing Performance

Dynamics of the Formal Performance Appraisal
Giving an Effective Performance Appraisal
Documenting Progress, Setting Goals
The Dynamics of Rewards and Consequences
Developing an Action Plan
Developing a Talent Management Plan
Termination

Having Difficult Conversations

Respect and Privacy
Preparing for the Discussion
Focus on the Goal
Using the ?Agreement Frame?
Communication Tips to Stay in Control

Handling Conflict

Handling Passive-Aggressive Behaviour
Handling Aggressive Behaviour
Handling Tears
Pitfalls to Avoid
Techniques for De-Stressing

Practice Sessions and Case Studies


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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