Business Analysis Training: Reengineering Processes


Course Delivery

Live Instructor-Led Training

Course Description

The course Reengineering Processes (Business Analysis Training) is a complete study of business process engineering & reengineering. The course covers process terminology & concepts, as well as strategies for analysis of the as-is process and design & implementation of the to-be process. The training includes an in depth discussion of business process reengineering activities including identification of requirements, identification of current and future states as well as BPMN & other tools. Performance measurement, KPIs & change management as also dicussed in this training course.

Course Dates and Pricing


Jun 19 - 22, 2018$2,775.00Sep 4 - 7, 2018$2,775.00Oct 2 - 5, 2018$2,775.00Oct 30 - Nov 2, 2018$2,775.00Nov 27 - 30, 2018$2,775.00

Course Outline

Business Process Fundamentals

Defining Processes
What is a Process?
What are the Advantages of a Process Approach?
An Overview of the Business Process Reengineering Process
About the Project Kick-off
About Understanding and Documenting Current Processes
About Establishing Key Performance Measures
About Future Process Development and Testing
About Future Process Prioritisation and Organizational Commitment
About Implementation Planning
About Future Process Implementation

Getting Things Started

Project Kick-Off
Understanding the Organization’s Strategic Plan
Writing a Business Case
Creating/Using a Business Requirements Document
Identifying Stakeholders and Key Actors
Using UML Business Activity Diagrams to identify Key Use Cases
Identifying and Delineating Core Business Processes
Documenting the Current State of Core Business Processes with Busness Use Cases
Putting it All Together

Designing the Process

Defining Process Objectives
Defining Inputs and Outputs
Defining Triggers
Defining Activities
Defining Interactions with other Processes

Business Process Modeling (BPM) in Practice

About BPM Theory
BPM Design Patterns
Basic Patterns
Branch and Join Patterns
Structural Patterns
Multiple Instances Pattern
State Based Patterns
Cancellation Patterns
A Complete Example

Key Performance Measures

About Metrics, Process Maturity and Critical Success Factors
The Need for Performance Measurement
Understanding Performance Indicators: KPIs, PIs, and KRIs
Using Indicators in a Practical Context: The 10/80/10 Rule
Management Methods for Performance Measurement
A Practical Approach to Implementing KPIs
A Few Tips and Tricks

Process Development

Using Metrics to Justify and Intervene
Identifying Areas that Need Improvement
Strategies for Modifying the Existing Process
Designing the New Process
Desiging KPIs for the New Process
Testing the New Process
Preparing for Deployment

Preparing the Organization for Change

The Change Process: PDCA
Planning for Institutional Change
The Importance of Communication and Training
The Importance of Governance
About Quick Wins, Progress and Regress
About Continual Service Improvement
Change Management

Governance

What is Governance?
The Role of Governance
COBIT Architecture
COBIT Controls
The COBIT Framework
Implementing Governance

A Complete Business Process Reengineering Review


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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