Process Training: Process Reengineering from A to Z


Course Delivery

Live Instructor-Led Training

Course Description

The course Process Reengineering from A to Z (Process Training) covers every aspect or the art and science of business process reengineering. The course begins by providing a clear and precise definition of a process: what it is and what it is not. This is followed by an in depth discussion of the business process reengineering process including identification of requirements, identification of current and future states as well as business process modeling & BPMN. A detailed discussion of the concepts of performance measurement, process design and modeling and governance is also included.

Course Dates and Pricing


Sep 5 - 7, 2018$2,250.00Oct 3 - 5, 2018$2,250.00Oct 31 - Nov 2, 2018$2,250.00Nov 28 - 30, 2018$2,250.00

Course Outline

Business Process Fundamentals

Defining Processes
What is a Process?
What are the Advantages of a Process Approach?
An Overview of the Business Process Reengineering Process
About the Project Kick-off
About Understanding and Documenting Current Processes
About Establishing Key Performance Measures
About Future Process Development and Testing
About Future Process Prioritization and Organizational Commitment
About Implementation Planning
About Future Process Implementation

Getting Things Started

Project Kick-Off
Understanding the Organization’s Strategic Plan
Writing a Business Case
Creating/Using a Business Requirements Document
Identifying Stakeholders and Key Actors
Using UML Business Activity Diagrams to identify Key Use Cases
Identifying and Delineating Core Business Processes
Documenting the Current State of Core Business Processes with Business Use Cases
Putting it All Together

Designing the Process

Defining Process Objectives
Defining Inputs and Outputs
Defining Triggers
Defining Activities
Defining Interactions with other Processes

Business Process Modeling (BPM) in Practice

Learning Objectives
About BPM Theory
BPM Design Patterns
Basic Patterns
Branch and Join Patterns
Structural Patterns
Multiple Instances Pattern
State Based Patterns
Cancellation Patterns
A Complete Example

Key Performance Measures

About Metrics, Process Maturity and Critical Success Factors
The Need for Performance Measurement
Understanding Performance Indicators: KPIs, PIs, and KRIs
Using Indicators in a Practical Context: The 10/80/10 Rule
Management Methods for Performance Measurement
A Practical Approach to Implementing KPIs
A Few Tips and Tricks

Process Development

Using Metrics to Justify and Intervene
Identifying Areas that Need Improvement
Strategies for Modifying the Existing Process
Designing the New Process
Designing KPIs for the New Process
Testing the New Process
Preparing for Deployment

Course Locations

  • Ottawa

  • Montreal

  • Toronto

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