Live Instructor-Led Training
The course Process Reengineering from A to Z (Process Training) covers every aspect or the art and science of business process reengineering. The course begins by providing a clear and precise definition of a process: what it is and what it is not. This is followed by an in depth discussion of the business process reengineering process including identification of requirements, identification of current and future states as well as business process modeling & BPMN. A detailed discussion of the concepts of performance measurement, process design and modeling and governance is also included.
Apr 23 - 25, 2025$3,350.00May 21 - 23, 2025$3,350.00Jun 18 - 20, 2025$3,350.00Jul 23 - 25, 2025$3,350.00
Business Process Fundamentals
Defining Processes
What is a Process?
What are the Advantages of a Process Approach?
An Overview of the Business Process Reengineering Process
About the Project Kick-off
About Understanding and Documenting Current Processes
About Establishing Key Performance Measures
About Future Process Development and Testing
About Future Process Prioritization and Organizational Commitment
About Implementation Planning
About Future Process Implementation
Getting Things Started
Project Kick-Off
Understanding the Organization’s Strategic Plan
Writing a Business Case
Creating/Using a Business Requirements Document
Identifying Stakeholders and Key Actors
Using UML Business Activity Diagrams to identify Key Use Cases
Identifying and Delineating Core Business Processes
Documenting the Current State of Core Business Processes with Business Use Cases
Putting it All Together
Designing the Process
Defining Process Objectives
Defining Inputs and Outputs
Defining Triggers
Defining Activities
Defining Interactions with other Processes
Business Process Modeling (BPM) in Practice
Learning Objectives
About BPM Theory
BPM Design Patterns
Basic Patterns
Branch and Join Patterns
Structural Patterns
Multiple Instances Pattern
State Based Patterns
Cancellation Patterns
A Complete Example
Key Performance Measures
About Metrics, Process Maturity and Critical Success Factors
The Need for Performance Measurement
Understanding Performance Indicators: KPIs, PIs, and KRIs
Using Indicators in a Practical Context: The 10/80/10 Rule
Management Methods for Performance Measurement
A Practical Approach to Implementing KPIs
A Few Tips and Tricks
Process Development
Using Metrics to Justify and Intervene
Identifying Areas that Need Improvement
Strategies for Modifying the Existing Process
Designing the New Process
Designing KPIs for the New Process
Testing the New Process
Preparing for Deployment
Leadership Training: Lean Management for Speed & Control
Services matter and service delivery matters more. The rapid pace of change in the current business context requires organizations to be lean and adaptable. Your organization must be able to deliver high quality services with speed and control. The course Lean Management for Speed & Control (Leadership Training) will take you through the entire Lean Six Sigma process, review the fundamentals of change management, and using real-world case studies, outline concrete strategies and techniques to refine your business processes, while avoiding common pitfalls and risks.
Training course titled Leadership Training: Lean Management for Speed & Control that will allow you to hone your professional skills.
Mar 26 - 28, 2025$3,750.00Apr 30 - May 2, 2025$3,750.00May 28 - 30, 2025$3,750.00Jun 25 - 27, 2025$3,750.00Jul 30 - Aug 1, 2025$3,750.00
Process Training: Processes for Performance & Predictability
The course Processes for Performance & Predictability (Process Training) explores the practical elements of process design & management. The training covers process management terminology & concepts and includes everything that you need to design, implement & monitor business processes within your organization.
Training course titled Process Training: Processes for Performance & Predictability that will allow you to hone your professional skills.
Apr 14 - 15, 2025$1,500.00May 12 - 13, 2025$1,500.00Jun 9 - 10, 2025$1,500.00Jul 14 - 15, 2025$1,500.00
Business Analysis Training: Process Engineering
The course Business Process Reengineering (Business Analysis Training) will guide participants on how to use their requirements documents to model and assess existing processes, and apply techniques to analyze, and improve organizational and system processes. Through a mix of presentations, discussions and hands-on practical exercises, participants will apply a variety of modelling techniques and problem-solving tools from BABOK to LEAN to assess as-is processes to move toward creating more efficient and effective processes.
Training course titled Business Analysis Training: Process Engineering that will allow you to hone your professional skills.
Apr 22 - 25, 2025$3,750.00May 20 - 23, 2025$3,750.00Jun 17 - 20, 2025$3,750.00Jul 22 - 25, 2025$3,750.00
Process Training: Design & Implement a Shared Services Model
The course Design & Implement a Shared Services Model (Process Training) focuses on implementing an IT service management model based on a shared services approach. The training begins with enterprise architecture followed by an in-depth discussion of business case development, requirements management, process engineering, measurements & metrics, risk analysis and governance. The course concludes with a look at the cultural and organizational factors that either facilitate or impede organizational change. A complete discussion of related mitigation factors is also included.
Training course titled Process Training: Design & Implement a Shared Services Model that will allow you to hone your professional skills.
Apr 8 - 11, 2025$3,750.00May 6 - 9, 2025$3,750.00Jun 3 - 6, 2025$3,750.00Jul 8 - 11, 2025$3,750.00