Problem Solving Training: Design Thinking for Innovation


Course Delivery

Live Instructor-Led Training

Course Description

Turning the lengthy process re-engineering models upside-down, the method of sprint-style “design- thinking” starts from the finish line - to give a team a highly-specific problem to solve – and then works in an intensive, organized burst to develop viable solutions in a very short time-frame. Through real-world examples, and personalized in-class projects, the course Design Thinking for Innovation (Problem Solving Training) will demonstrate the principles of design thinking and client-centered approach to problem-solving, and how businesses can use novel research methods such as fast prototyping, experimentation and pilots to try out a various options prior to investing heavily in a full solution. Want to save time, money and effort? Give this approach a try.

Course Dates and Pricing


Oct 28 - 29, 2019$1,150.00Nov 25 - 26, 2019$1,150.00Jan 13 - 14, 2020$1,250.00Feb 10 - 11, 2020$1,250.00Mar 9 - 10, 2020$1,250.00

Course Outline

What is Design Thinking?

Design thinking, user-centered design, human-centered design
Principles of Design Thinking
Attributes of Design Thinking
Design Thinking as a Problem-Solving Process
Uses in IT, Business and Beyond
Design Models: Understand, Explore, Create

Empathize and Understand

Exploring Empathy Techniques: empathy map, personas, journey maps
More Empathy Techniques: process maps, context diagrams, and more
Identifying Your Client – Customized Project

Imagine, Innovate and Design

Framing the Design Challenge
Design Phase Tools and Techniques
Ideation Phase – Developing and Choosing Solutions
Ideation Tools and Techniques: Creative Games and Sparkers, Brainstorming
More Ideation Tools: Storyboarding, Affinity Mapping and more
Innovating for Your Client – Customized Project

From Concept to Prototype

Why prototype?
Phases, Goals and Results
Proof of Concept, Prototypes, Pilots, Demos and more
Fast, Slow and Social Prototyping Techniques
Understanding and Applying Prototyping Techniques
Prototyping Solutions for Your Client – Customized Project

From Prototypes to Production

Definition and Measurement of Success
Testing Tools and Techniques
Tools and Techniques: Prioritization Tools, Analysis Tools, Design Lenses, Value Proposition and more
Implementation Tips
Reporting Back
Testing Your Prototype/Demo – Customized Project
Tips for Leading Facilitated Sessions

Leading the Change

Strengths and Limitations of Design Thinking
Integrating Design Thinking Into Your Workplace
Case Studies, Success Stories and Further Resources

Wrap Up and Conclusion


Course Locations

  • Ottawa

  • Montreal

  • Toronto

Related Problem Solving Training

Conflict Resolution Training: Difficult People at Work

Difficult behaviors come in many forms. In our lifetime, most of us have to deal with an angry client, a passive-aggressive co-worker or a bullying boss at one time or another. Your ability to navigate that situation and exit gracefully from that difficult situation depends in large part on your self-confidence, skills and training. The course Difficult People at Work (Conflict Resolution Training) teaches you how to handle challenging and unproductive behaviors, while keeping your cool. Training course titled Conflict Resolution Training: Difficult People at Work that will allow you to hone your professional skills.

Nov 4 - 4, 2019$750.00Dec 2 - 2, 2019$750.00Jan 20 - 20, 2020$750.00Feb 17 - 17, 2020$750.00Mar 16 - 16, 2020$750.00

Problem Solving Training: Critical & Analytical Thinking

In the modern workplace, making good decisions, with limited information and short time frames is frequently the norm. In the course Critical & Analytical Thinking (Problem Solving Training), participants review different decision-making models. The training covers strategies & techniques for options analysis & decision making. The course also explores common logic fallacies as well as the use of effective deductive & analytical thinking in everyday decision making. Training course titled Problem Solving Training: Critical & Analytical Thinking that will allow you to hone your professional skills.

Nov 11 - 12, 2019$1,150.00Dec 9 - 10, 2019$1,150.00Jan 20 - 21, 2020$1,250.00Feb 17 - 18, 2020$1,250.00Mar 16 - 17, 2020$1,250.00

Problem Solving Training: Design Thinking & Social Innovation

Widely used in the IT world, strategic thinkers in many fields can apply the techniques of user-centered design to innovate better solutions to a vast array of problems - housing, health care, environmental sustainability, community planning, counter terrorism, poverty, social exclusion, client service. Design thinking can take you anywhere your imagination leads you. Through case studies, The course Design Thinking & Social Innovation (Problem Solving Training) demonstrates the principles of design thinking and the benefits of a human/client-centered approach to problem-solving, how to use research methods such as fast prototyping, experimentation and pilots, options for financing, and how to host a launch a facilitated design session. Training course titled Problem Solving Training: Design Thinking & Social Innovation that will allow you to hone your professional skills.

Oct 30 - Nov 1, 2019$2,250.00Nov 27 - 29, 2019$2,250.00Jan 15 - 17, 2020$2,250.00Feb 12 - 14, 2020$2,250.00Mar 11 - 13, 2020$2,250.00

Communication Training: Getting the Message Across

When we want to communicate with another person, we form an idea, encode it and speak. The person receiving the message then decodes is using their perceptions, feelings and desires. Then they respond. Simple right! Though the process description may be simple, the reality is far from being so. The physical environment, our psychological and physiological state of being and the general demeanor of the person delivering the message affect how we decode the message we receive. Anger and aggressive language will dramatically affect the essence of the message as well as our willingness to receive it. But we need to be assertive! So how do we do it? How do we assertively deal with anger and/or conflict without resorting to aggressive or even violent communication? The course Getting the Message Across (Communication Training) will teach you how to be a communicator extraordinaire. Training course titled Communication Training: Getting the Message Across that will allow you to hone your professional skills.

Oct 21 - 22, 2019$1,150.00Nov 18 - 19, 2019$1,150.00Dec 16 - 17, 2019$1,150.00Jan 27 - 28, 2020$1,250.00Feb 24 - 25, 2020$1,250.00Mar 23 - 24, 2020$1,250.00

Problem Solving Training: Building Resiliency for Life and Work

We all deal with difficult and stressful situations. Your ability to bounce back from these events depends on how resilient you are. Through self-reflection, instruction, practical exercises, and concrete strategies, this course teaches you how to become more resilient. Training course titled Problem Solving Training: Building Resiliency for Life and Work that will allow you to hone your professional skills.

Nov 18 - 18, 2019$750.00Jan 13 - 13, 2020$750.00Feb 10 - 10, 2020$750.00Mar 9 - 9, 2020$750.00

Problem Solving Training: Building Teams through Challenge

Problems are everywhere it seems. Whether it is a new policy that must be integrated into our hiring practices or an existing recruitment process which needs to be fixed due to an inordinate number of errors, we are faced with complex problems that require solutions on a daily basis. To make things worse, the modern world seems to make an infinite number of alternative solutions available to us. Whether it is the plethora of new software packages or the multitude of expert consultants who could help us, we have more choices than ever. How do we decide which approach is best? How do we decide which tool suits our purpose? How do we work together to achieve the results we need. The course Building Teams through Challenge (Problem Solving Training) on problem solving and team building equips the business professional with best in class methodologies and practices in the art and science of problem solving in the modern workplace. Using a structured series of concrete team building exercises, participants are encouraged to work together to solve increasingly difficult problems. A cohesive and coordinated team that can work creatively and cohesively is the result Training course titled Problem Solving Training: Building Teams through Challenge that will allow you to hone your professional skills.

Nov 11 - 12, 2019$1,150.00Dec 9 - 10, 2019$1,150.00Jan 20 - 21, 2020$1,250.00Feb 17 - 18, 2020$1,250.00Mar 16 - 17, 2020$1,250.00

Problem Solving Training: Techniques for Success

Problems are everywhere it seems. Whether it is a new policy that must be integrated into our hiring practices or an existing recruitment process which needs to be fixed due to an inordinate number of errors, we are faced with complex problems that require solutions on a daily basis. To make things worse, the modern world seems to make an infinite number of alternative solutions available to us. Whether it is the plethora of new software packages or the multitude of expert consultants who could help us, we have more choices than ever. How do we decide which approach is best? How do we decide which tool suits our purpose? The course Techniques for Success (Problem Solving Training) on problem solving equips the business professional with best in class methodologies and practices in the art and science of problem solving in the modern workplace. Creative and effective problem solving can be a significant asset in the world of today and the infinite choices that we have. Training course titled Problem Solving Training: Techniques for Success that will allow you to hone your professional skills.

Nov 4 - 5, 2019$1,150.00Dec 2 - 3, 2019$1,150.00Jan 13 - 14, 2020$1,250.00Feb 10 - 11, 2020$1,250.00Mar 9 - 10, 2020$1,250.00