Communication Training: Getting the Message Across


Course Delivery

Live Instructor-Led Training

Course Description

When we want to communicate with another person, we form an idea, encode it and speak. The person receiving the message then decodes is using their perceptions, feelings and desires. Then they respond. Simple right! Though the process description may be simple, the reality is far from being so. The physical environment, our psychological and physiological state of being and the general demeanor of the person delivering the message affect how we decode the message we receive. Anger and aggressive language will dramatically affect the essence of the message as well as our willingness to receive it. But we need to be assertive! So how do we do it? How do we assertively deal with anger and/or conflict without resorting to aggressive or even violent communication? The course Getting the Message Across (Communication Training) will teach you how to be a communicator extraordinaire.

Course Dates and Pricing


May 22 - 23, 2018$799.00Jun 18 - 19, 2018$799.00

Course Outline

Building a Foundation

The Language of Direct Communication
Barriers to Effective Communication
The Principles of Communication
The Communication Dynamic: Encode and Decode

Communication and it Goals

Identifying the Reason for the Communication
Identifying Desired Outcomes
The Usefulness of Feedback
Adopting Intentions that fit the Intended Results
Laying the Groundwork for Effective Communication
How to say it: Strategies for Effective Communication
The Importance of what is not said

Avoiding Breakdowns

The Strength of your Relationships
The Importance of Value and Essence
Your Role in Effective Communication
The Outside World?s Influence
The Effects of Defensiveness

Communication Styles: Bridging the Gap

Understanding Communication Styles
Identifying your Preferred Style
Comparing Communication Styles
Bridging the Style Gap
Flexibility in the Name of Communication

The Art of Listening

What is Listening?
Questions in the Name of Clarity
The Importance of Confirmation
The Personality of Communication: Respect, Empathy and Sensitivity
Body Language and Non-Verbal Cues
Dealing with Silence

Cross-Cultural Communication

The Importance of Culture in Communication
Common Mistakes in Cross-Cultural Communication
The Importance of Cultural Awareness
About your assumptions
Verbal and Non-Verbal Components

Emotions and Communication

Personal and Professional Life
Challenging Challenges
Expressing Anger: Be Constructive, not Destructive
Reacting to Anger: The Fine Art of Diffusion
Defensiveness in yourself and Others
Defusing an emotional situation with composure
Taking responsibility for your emotions

Assertive Communication

What Assertive Communication is and is not
Identifying your own barriers to effective communication
The Mechanics of Assertive Communication
Monitoring the Reaction of Others
Communication without Violence and Aggression
No: The Magical Word with Baggage

Communication Round Table: Mastering the Message


Course Locations

  • Ottawa

  • Montreal

  • Toronto

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